Elevating the Member Experience & Online Sales through Member Portal Enhancements

Think back to Fall of 2019, and…Woah, the way you do business certainly has changed!

Offerings that were previously taboo to the martial arts industry like virtual classes through Zoom, online parent-instructor enrollment conferences, virtual belt testings — they’re now all part of your day-to-day.

What else has changed over the past year? Consumer behavior, experience, and expectations. With this, you had to pivot your business model to accommodate this level of consumerism for your members.  

Your members are now participating in classes virtually.

They’re interacting with you and your staff online.

They’re reserving spots ahead of time for in-person training.

And when they’re not working out or participating in class, they’re spending more time browsing their social media newsfeeds … more time making purchases online … more time enjoying (and expecting) quick and convenient doorstep service from businesses like Amazon and DoorDash.

Major Enhancements Coming to the Member Portal This October

To help you meet the needs of your members — and prospective members — in this increasingly instant and digital world, we’re happy to announce that we’re bringing several major enhancements to the table.

This October, the online store, along with the online enrollment/renewal tools within Member Manager software, will be completely redesigned to elevate your members’ experience, and help your business boost its online sales.

What’s in “Store”?

The new Marketplace will completely reorganize the online store for an enhanced online shopping experience. Members will be able to choose between products, services, and packages, do a keyword search across all categories, and easily add items to their cart.

If an item is out of stock, the ability to adjust the quantity and add to cart is hidden and replaced by an “Out of Stock” label — making it easier for you to manage inventory and demand.  

Within the Marketplace, members can also purchase services and packages like a group of private lessons — and select a member for that service or package from a drop-down menu.

Promo Codes & Payment

Sending a promo code to your members or a select group of members is a great way to promote exclusivity and drive online sales — especially during the holiday shopping season.

With the Marketplace, members will have the ability to add a promo code prior to checkout to receive a discount on their purchase. 

Online Enrollment & Renewal Tools

If your members are participating in classes virtually, chances are not all members are available in-person to sign paper enrollment forms.

The new online enrollment and renewal process will take care of this — making it easy for your members and prospective members to quickly renew or activate a membership from the comfort of their homes. 

Upon clicking the Join Now button, members will be directed through a few simple steps to identify who the membership is for, enter their payment method for recurring billing, review their membership terms, and finally complete the enrollment process by signing on the dotted line.

Coming This October

Using a member portal has always been a great way to continually deliver value, build community, increase engagement, and drive online sales among your member base.

Now, we can’t wait to take the Member Portal even further.  

We look forward to bringing these new enhancements to you to boost your membership and product sales and elevate the member experience even more.

If you have any questions, feel free to contact our Client Success Team at any time.

5 Ways to Proactively Prevent Late Member Payments

You’re familiar with members not paying on time. And even familiar with non-payments. And, like most small business owners, you’re all-too familiar with that no-good feeling — that sinking feeling you get in the pit of your stomach when you have to ask a member for payment.

The issue’s even more compounded these days with the pandemic. Times are tough. Members have lost their jobs. Families are struggling to make ends meet. So, how can you possibly ask a member for money knowing they’re going through a rough time?

Fortunately, there are ways you can proactively prevent late payments and proactively build safeguards into your invoicing process to make collecting payments effective, and keep your cash flow healthy. Here are 5 ways:

1. Review the Expiring Credit Cards Report on a monthly basis

Make it a monthly habit to run the Expiring Credit Cards Report in your member management software. If you’re using Member Manager software by Member Solutions, you’ll find this report in the Top Reports section on the Dashboard.

Run the report once a month, then proactively reach out to your members to obtain their new expiration date.

IMPORTANT! Don’t forget — Any changes to existing profiles or additions of new profiles now require the CVV2 code to comply with Visa’s new card-not-present mandate.

2. Automate recurring member payments

Automating monthly member payments through your member management software is one of the easiest and best ways to prevent late payments. Not only will auto-payments ensure consistent, predictable payments to you, members will appreciate that auto-payments are faster and more convenient for them. Members on auto-payment won’t have to keep track of their payment due date, and they’ll have one less task to handle each month. 

If you’re using Member Manager software by Member Solutions, you can choose to have the software automatically process scheduled payments daily. To turn this feature on or off easily, go to Setup > Settings > Club Settings, then check or uncheck “Auto-process Scheduled Payments”.


3. Send the Automated Invoice Email one week prior to payment due date

For members not set up on auto-payment, we recommend using the Automated Invoice Email in the Member Manager software message center. You can set this email to send automatically based on the member’s payment due date. The invoice will be attached to the email at the time of sending. We recommend setting the Automated Invoice Email one week prior to the member’s payment due date to give members ample notice and help prevent late member payments. 

4. Establish a clear collections process from the get-go

All studios need to have a clear collections process to ensure the financial health of their business. Make sure your member agreements include clear terms about the member’s responsibility to pay. It’s a good practice to review the payment amounts, due dates, and the membership duration with the member and have them sign off on the information, so that clear expectations are set.

In addition, at the time of signing the membership agreement, be sure to collect as much contact information as possible from each member, so that it is easy to get a hold of members should there be any payment issues. That includes the member’s mobile phone number, their email address, their workplace address, and their physical mailing address. This makes it easier to reach out through multiple channels to connect with your members.

5. When all else fails, delegate to an expert

No doubt, collecting late payments from members successfully, without damaging the relationship in the process, is a challenge. To truly be successful, appoint a dedicated staff member who is responsible for tracking late payments and recovering payments — a person who owns the task and reports on progress regularly.

If billing and invoicing in-house isn’t working, consider outsourcing your payment recovery efforts to a team of managed billing professionals to bypass the awkward asks and eliminate the complicated follow-up process altogether. By outsourcing, you also give yourself and your staff more time to focus on your business and its members, all while enjoying a healthier bottom line.

At Member Solutions, we have nearly 30 years of experience in professionally recovering payments, in-depth understanding of the payment processing business, and are better able to troubleshoot issues with failed credit card payments or delinquency. Think of us as an extension of your business. Your billing team. Your financial counselor who wants to help alleviate some the strains money puts on your member relationships.

It pays to be proactive!

A small change can often make a big difference. Put these proactive measures in place at your studio, and you’ll soon see your late member payments shrink and on-time member payments grow.

If you have any questions about the software, its features, or would like additional details about our full-service billing solution, give us a call at 888.277.4409 or book a time here with one of our Client Success Managers. We’re here and happy to help!

3 Tips for Creating a Fun & Effective Member Appreciation Event

Have you thought of throwing a member appreciation event? Even if your studio hasn’t yet been given the green light to reopen, it’s worth the consideration and planning.

A member appreciation event will not only show members how much they’re appreciated, it can be an effective way to gently encourage members to get back in and train, a way to help members feel like they’re part of their martial arts and fitness family once again.

1.  Make it a Week-Long Celebration

When people think member appreciation events, most think of a day-long event. But in order to create as much momentum as possible, and get the most out of the planning you put into it, we suggest hosting a member appreciation week or even a member appreciation month.

Give your event a name like “Welcome Back, [Your Business Name] Family” or “Grand Reopening Extravaganza” to create excitement.

Consider putting a theme to each day of the week to make it more celebratory. Some ideas:

Motivational Monday: Share inspiring stories from members to motivate others. Post on social media. Hang up flyers in your studio.

Try it Tuesday: Encourage members to bring a friend to class to “try it out”.

Workout Wednesday: Promote a special workout or piece of gym equipment.

Thankful Thursday: Give every member that comes into your studio, or participates in a class, a small gift, like a branded cooling towel, cooling bandana or mask.

Feature Friday: Promote a new class, a new service, or a membership special.

Saturday Shout Out: Share words of praise from members about your instructors. Or send shout outs to staff members to show your appreciation. Post on social media. Hang up flyers in your studio.

Sunday Sweat: Promote a new class or popular class. Take photos and share on social media. Encourage members to take selfies and share them on your Facebook and Instagram pages with the hashtag #sundaysweat.

2. Run special offers

To help get members back in and encourage them to bring in their friends and family, consider running special membership offers during your event.

Remember: family and group memberships are at an all-time high now as people have watched family members and friends train at home online during quarantine. Consider adding and promoting a family and/or group discount during your member appreciation event to encourage family memberships and group memberships.

                                           Example of a family membership special.

3. Promote, and then promote some more

Once you figure out your member appreciation event details (name, day, time, location, event benefits and description, how to register/sign up), it’s time to get the word out.

First, check out our 12-step event checklist for planning success which boils down all the necessary elements of planning, promoting, and running your event.

Next: get to promoting the event! If anything, remember this: when you promote an event, promote it through ALL possible channels. Some people respond to emails; some on social media. Add your events everywhere your members will be!

  • Blog about it
  • Add a banner to your website
  • Post on social media several times leading up to the event
  • Create an event on Facebook
  • Spotlight the event in your member newsletter
  • Send an email to members about your event
  • Add a banner to your member portal

Sending emails and posting on social media several times leading up to the event is especially important as it helps build excitement. Utilize your member management software to quickly send emails to all your members.

If you use our Member Manager software, you can send both emails and text messages to all your members easily through the enhanced communication feature.


A final word on member appreciation events

While it’s important to plan and promote your event, it’s also important to have fun. Remember that your member appreciation event is celebrating the very heart of your studio — your members, their journeys, their success. Have fun. Celebrate. Appreciate.

Now it’s your turn. Have member appreciation tips of your own? Let us know in the comments!

For more on driving member engagement and business growth amid COVID-19, visit our Business Resource Page. Be sure to bookmark the page; we’ll continue adding resources as they become available.

[Webinar] Turn Membership Obstacles into Opportunities

As local governments begin to lift lockdowns, and more businesses reopen, a lot of unanswered questions remain for studios.

How do you get your existing members comfortable coming to in-person class again? …
What happens to your online training now that you’ve reopened? …
What marketing message should you be sending? …
What happens if you need to pause in-person classes again?…


Get answers to your questions at our next installment on Onward & Upward:

Turn Membership Obstacles into Opportunities  |  July 23  |  12:30 pm ET


Sought-after sales trainer for the martial arts and fitness industry, Erik Charles Russell, will be joining us! You don’t want to miss it!

During the webinar, we’ll cover the most pressing issues facing martial arts and fitness studios, and how to turn each challenge around — making it an opportunity of change and growth for your studio.

Have questions of your own? Looking for guidance on a specific topic? Send an email to clientsuccess@membersolutions.com, and we’ll cover it in the live webinar.

Register here to join the webinar. We look forward to seeing you — and answering your questions!

What’s Onward & Upward All About?

Regardless of your situation, our goal at Member Solutions is to be your biggest cheerleader and help you push forward.

That’s why we created the Onward & Upward webinar series. This series is designed to keep you in the loop with what’s working in our client community, and give you ideas and tools to move your business forward through and beyond this pandemic.

Missed previous installments?

No worries. Catch the replays here!

Getting Back to In-Person Training & Filling Classes Effortlessly [18 mins]: How to fill classes — and meet physical distancing requirements — through use of online reservations, class capacity control, waitlists, and contactless check-in.

Special Event Ideas to Ignite Member Engagement [43 mins]: Tips, tools, and templates designed to help you move the needle on member engagement and loyalty.  

Don’t miss the next Onward & Upward installment! Turn Membership Obstacles into Opportunities, Thursday, July 23 at 12:30 pm ET. Register here.

We look forward to seeing you there!

For more on driving member engagement and business growth amid COVID-19, visit our Business Resource Page. Be sure to bookmark the page; we’ll continue adding resources as they become available.

[Webinar] Special Event Ideas to Ignite Member Engagement

You’ve heard it before: The more engaged members are, the more loyal they become. The more loyal members are, the longer they’ll stay.

But now … Now the stakes are higher. Member retention has never been more important than it is today for your business.

As you begin to resume in-person training, or plan for your studio’s reopening, it’s time to focus heavy on member engagement. Time to put strong efforts into getting your members back and on track with their fitness routine. Committed to their goals. Feeling they’re part of their fitness family once again.

Join our webinar — Thursday, July 9 at 1 pm ET — for event tips, tools, and templates designed to move the needle on member engagement and loyalty.

In this webinar, we’ll cover:

  • Special offers to boost loyalty and increase new memberships 
  • Member appreciation strategies
  • Thank you vouchers for members
  • Tools and templates to move through event set-up at lightning speed
  • Best-practice tips to promote and run successful events

    If you can’t attend the webinar, register anyway. We’ll send you an on-demand link, so you can watch the replay anytime.

Register here. We look forward to seeing you!

For more on driving member engagement and business growth amid COVID-19, visit our Business Resource Page. Be sure to bookmark the page, too; we’ll continue adding resources as they become available.

In this together

Event Registration Software on Laptop Tablet and Phone

Are you getting ready to resume in-person training? Need to take registrations online to limit your class size?

To help you meet current requirements — and get the right tools in your hands as quickly and as easily as possible, we’re offering Member Manager software and Event Manager software for a full 30 days for just $1.

To take advantage of this offer, grab a 1:1 session here with your Client Success Manager to review software options. 

1 Easy, Yet Effective, Way to Deliver Value to Your Members on a Recurring Basis

Remember March 2020?

Your state went on lockdown.

Your business temporarily closed.

But, you, being the rock star you are, quickly rose to the occasion.

You pivoted your business from in-person classes to online. You learned new video conferencing technology. You didn’t skip a beat.

You kept delivering value to your members — amid a pandemic.

We don’t need to tell you about the importance of delivering value to your members. You got that down.

Here, we want to share a quick, yet effective, way to keep the member value train going. One that leverages the virtual class offering you’ve worked so hard to build these past few months.

A Quick Win Using Something You Already Have

A massive silver lining coming out of the move to virtual classes is the ability to build your content library quickly. You’re already teaching classes and you have those classes recorded.

Now it’s time to share the classes to provide ongoing value to your members — and get the most use out of your videos.

One of the best ways to do that is through a member portal.

Sure, you’ve likely shared your videos on YouTube and Facebook, but by building up your member portal, you’ll create a Center of Value for your members that drives member engagement and retention, and helps set you apart.

Adding Video to Your Member Portal

“If you build it, they will come (back).”

Most member management software provides a member portal where members can view and pay their bill,  manage their member account, reserve their spot in class, complete online waivers. 

To go beyond that, and build up your member portal with your amazing video content, start by adding a custom tab to your member portal.

In Member Manager software, it’s easy.

Log in to Member Manager, then go to:

Setup > Personalize > Custom Tabs > Add Custom Tab

From there, fill in the fields:

Name: We suggest ‘Online Training’ or ‘Virtual Training’

Type: Select ‘HTML Supported’

HTML Supported Content: Type in your description (example: All Belts Kids, Teens, & Adults Virtual Training)

After your description, drop in the embed code from YouTube, Facebook, Vimeo, or whatever video-sharing platform you use.

After the Upload

Now that you’ve added your virtual class recordings to your member portal, tell your members about it!

*  Blog about it.

*  Add a banner to your website.

*  Share it on social media.

*  Add it to your newsletter.

*  Send an email to members.

Let members know that you’re continuing to add value to their membership. Spotlight specific, popular classes. Encourage members to check back as you add more and more videos to the portal.

Final Words

In today’s environment, a quality member experience is more important than ever to strengthen member retention and help members feel they’re part of their fitness family once again.

Use this simple, yet effective, tip to deliver value on a recurring basis, and make your member experience stand out.  



We’re here for you

 

Need 1:1 guidance? Book a 30-minute session with your Client Success Manager.

For more tools, templates, strategy guides, and resources to drive member engagement and business growth amid COVID-19, visit our Business Resource Page. Be sure to bookmark the page, too; we’ll continue adding resources as they become available.

In this together

Event Registration Software on Laptop Tablet and Phone

Now’s the time to leverage the member management tools we can put at your fingertips!

To help you out, we’re offering Member Manager software for a full 30 days for just $1. Grab a 1:1 session with your Client Success Manager here to review software and member app options. 

[Webinar] Getting Back to In-Person Training & Filling Classes Effortlessly

If the COVID-19 crisis has taught us anything, it’s this:

The businesses that determinedly adapt to new ways of operating are the businesses that will advance successfully through a pandemic or whatever comes their way.

In other words, now is the time.

As you begin to resume in-person training, or plan for your studio’s reopening, it’s time to make the shift — to adapt to new ways of operating in order to thrive in today’s environment and successfully comply with physical distancing regulations.

Join our webinar — Thursday, June 18 at 1 pm ET — to learn the essentials of member management that work for martial arts and fitness studios — and, get insider tips and tools that’ll get your classes filled and your business running like clockwork.

In this webinar, you’ll learn how to:

  • Eliminate the passing of paper with all-online registration and waivers for new member sign-ups
  • Instantly respond to leads (and keep them engaged and interested) through done-for-you templates and automated emails
  • Manage class capacities, waitlists, and schedule changes with ease, while supporting your new COVID-19 physical distancing protocol
  • Enable contactless check-in, pre-registration, and notifications through a member app to maximize engagement, satisfaction, and loyalty

    If you can’t attend the webinar, register anyway. We’ll send you an on-demand link, so you can check it out anytime.

    Register here. We look forward to seeing you!



We’re here for you

 

Need 1:1 guidance? Book a 30-minute session with your Client Success Manager.

For more tools, templates, strategy guides, and resources to drive member engagement and business growth amid COVID-19, visit our Business Resource Page. Be sure to bookmark the page, too; we’ll continue adding resources as they become available.

In this together

Event Registration Software on Laptop Tablet and Phone

Now’s the time to leverage the member management tools we can put at your fingertips!

To help you out, we’re offering Member Manager software for a full 30 days for just $1. Grab a 1:1 session with your Client Success Manager here to review software and member app options. 

Managing Martial Arts Classes: 3 Tools to Support Your New Coronavirus Safety Measures

If you’re getting ready to resume in-person training, your head is likely spinning with questions like:

How will I maintain smaller class sizes?

How will I make the process as simple as possible for members to register for classes?

How will I eliminate the hand-to-hand exchange of membership cards and key tags during check-in?

Here we cover 3 tools within our software and app that take the headache out of class management and, at the same time, support the implementation of new coronavirus safety measures you put in place at your facility.

1. Class Capacity

Setting class capacity helps you:

  • Cap classes at a certain set number based on room size
  • Allow access to the class on a first-come, first-served basis

How to Set Class Capacities in Member Manager Software

To add a class to your facility’s schedule is extremely easy. Simply click on the time slot on the schedule that you want the class to begin on, such as 6 pm.  

Within each class screen, you can set details: such as class capacity, waitlist capacity, and instructor.

Enter your maximum class capacity for the class into the “Class Capacity” field. The spots available will be included on your website’s class schedule automatically.

When someone registers for a class online, the number of spots left will update in real-time. 

2. Waitlists

Activating waitlists helps you:

  • Ensure classes are filled
  • Track the demand for specific classes
  • Better manage your class schedule and offerings

How to Activate Waitlists in Member Manager Software

The class screen within Member Manager software also includes automatic waitlist functionality. Simply enter the capacity allowed to be waitlisted into the “Waitlist Capacity” field.

If a class reaches maximum capacity, members will be shown the option to be added to a waitlist. If a scheduled member cancels their class registration, the software will automatically email the member on the waitlist to inform them that a spot has opened and provide a link to register for the class.

3. Contactless Check-In

Enabling contactless check-in helps you:

  • Eliminate the hand-to-hand exchange of membership cards and key tags
  • Make the check-in process quicker, more efficient, and sanitary

How to Enable Contactless Check-In through the MemberAssist App

Though only one part of the MemberAssist App, the electronic Member ID is an extremely convenient and popular function among our users. An electronic barcode that is stored within the member app on your member’s phone acts as your member’s virtual membership card.

Members simply click on the barcode tile to access their electronic barcode, scan the barcode when entering your facility, and their check-in is complete. All the check-in information syncs with the Member Manager software database.

With the app, members can also:

  • Access your class schedule and book classes directly from the app
  • Update their social media status based upon a class booking
  • Receive “push notifications” to be immediately updated on schedule changes, facility news, class availability, and promotions
  • Add classes booked directly to their smartphone calendar



We’re here for you


If you have questions regarding managing class size or enabling contactless check-in through our app, feel free to reach out to your Client Success Manager at any time.

Need 1:1 guidance? Book a 30-minute session with your Client Success Manager.

For more tools, templates, strategy guides, and resources to drive member engagement and business growth amid COVID-19, visit our Business Resource Page. Be sure to bookmark the page, too; we’ll continue adding resources as they become available.

In this together

Event Registration Software on Laptop Tablet and PhoneGetting ready to resume in-person training? Need to take registrations online to limit your class size?

Now’s the time to leverage the member management tools we can put at your fingertips!

To help you out, we’re offering Member Manager software for a full 30 days for just $1. Grab a 1:1 session with your Client Success Manager here to review software and member app options. 

Transitioning to In-Person Classes: Member Communication Tips + Email Templates

Whether you’re beginning to resume in-person training, or your reopening is weeks away, frequent communication with your members on what to expect when they return to your school is key.

One of the best and most effective ways to communicate the current operational status of your school is by sending an email.

To help, we’ve created email templates for you, so you can get your message out as soon as possible. Simply copy and paste the text into your member management software or email marketing software, update the information in brackets, and send the email communication to your members to keep them informed.

Email Template #1: School Reopening Announcement

Email Template #2: School Reopening Date Not Yet Set

One word of caution: be specific in your communications.

Avoid being vague such as: “Please don’t show up too early before class.” Spell it out for your members. Be specific, as in: “Please don’t arrive any earlier than 5 minutes before the start of class.”

Being specific will help you better manage classes and control the flow of students to and from class. Members will also know exactly what is expected of them. 

Keep virtual learning going!

Not all people are gung-ho about leaving their homes quite yet, even if your school is now open. Be respectful and empathetic to their uncertainty. Let them know you will still be making the classes available online until they are ready to come in. 

To make it easier for you to manage both in-person and virtual classes, consider live streaming your in-person classes. This will allow you to work with both in-person and online participants at the same time.

Also, live streaming is a great visual cue for those reluctant to resume in-person classes. At-home participants will see their friends training and how quickly classes are filling up. This may be the extra encouragement they need to return to in-person classes.

Be sure to highlight the variety and flexibility in training you provide in member communications. 

Last but not least, err on the side of over-communicating.

Members need to know you’re still there for them and that your school is still there for them to come back to.  Utilize your member management software to send frequent emails and keep members in the know. If you use our Member Manager software, you can send both emails and text messages to all your members easily through the Marketing Message Center.



Sending frequent emails, posting on social media, sending text messages, and even sending a letter in the mail that gives members the latest updates on your school, will help them feel connected and valued — and keep them informed.



We’re here for you


If you have questions regarding managing class size and/or communicating your protocol to members, feel free to reach out to your Client Success Manager at any time.

Need 1:1 guidance? Book a 30-minute session with your Client Success Manager.

For more tools, templates, strategy guides, and resources to drive member engagement and business growth amid COVID-19, visit our Business Resource Page. Be sure to bookmark the page, too; we’ll continue adding resources as they become available.

In this together

Event Registration Software on Laptop Tablet and PhoneGetting ready to resume in-person training? Need to take registrations online to limit your class size?

Let us help you: We’re opening our Event Manager and Member Manager software for a full 30 days for just $1.

We’ll also build your first online form for you, so you can take sign-ups right away.

To take advantage of this offer, contact your Client Success Manager or book a quick call here to review available options. We’ll get you started right away.

Planning Your Protocol: 15 Key Considerations for In-Person Classes at Your Martial Arts School

Whether you’re starting to resume in-person training, or your area hasn’t lifted restrictions quite yet, proper planning is essential to ensure a smooth transition from online to in-person classes.

To help ensure all bases are covered, we’ve gathered a list of physical distancing, sanitization, and class management tips from our client community for you to consider adding to your own protocol:

1. To limit group sizes within your facility, ask parents to drop their children off for class, and pick them up from classes.

2. Live stream classes, so that parents can watch their children train in class and still be involved virtually.

3. Utilize software to allow members to book their spot in class. Doing so will allow you to set class capacities and meet physical distancing requirements. See related article: Follow these Steps to Manage Class Size and Physical Distancing Protocol.

4. If members are required to wear face masks, consider having branded face masks made. The face mask could serve as a thank you gift to your members for their loyalty. The face mask also provides additional advertising for your school when worn outside the facility.

5. Upon arrival, check temperatures of each student using a touch-free infrared forehead thermometer. Make sure to inform members that this will be part of the new protocol before entering the building. Place markers on the floor to keep members 6 feet apart while temperature checks are being administered.

6. Employ contactless check-in to eliminate the hand-to-hand exchange of key tags or member cards. With an app like MemberAssist, members scan a barcode on their phones.

7. Set protocol that students should arrive ready to train in their uniforms and should arrive no more than 5 minutes ahead of the start of class to minimize the number of people in your facility.

8. When a class ends, set protocol that everyone should promptly leave to continue proper social distancing and to allow staff time to disinfect.

9. Modify the class schedule to allow 30 minutes between classes to allow for cleaning in between classes and to minimize foot traffic.

10. Set up multiple sanitizing stations throughout your facility for members to use any time.

11. Have hand sanitizing wipes and a dispensing station with a trashcan next to your doors, so that members can take a wipe and open the door with the wipe in hand instead of touching the door handle. Wipes can also be used by staff to sanitize door handles continually.

12. Establish protocol on how you’ll manage common areas like restrooms and water fountains. For example, if water fountains will not be in use, let members know that and encourage them to bring their own bottled water to class.

13. Control the flow of foot traffic in and out of your facility. If you have front and back entrances, make sure that new classes come in through the front entrance and finishing classes leave through the back entrance.

14. If you don’t have a front and back entrance, apply masking tape or directional decal signs on the floor to help direct traffic.

15. Space out mat training areas. Tape off 6 x 6 ft squares to help students stay within their areas and ensure students don’t step over their squares.

Last but not least …

Contact your local Sheriff’s Office to make sure all bases are covered. Know all the dos and don’ts prior to reopening, so that it’s clear what will and will not be allowed, and what protocol must be put in place.

Divider line



We’re here for you


If you have questions regarding managing class size and/or communicating your protocol to members, feel free to reach out to your Client Success Manager at any time.

Need 1:1 guidance? Book a 30-minute session with your Client Success Manager.

For more tools, templates, strategy guides, and resources to drive member engagement and business growth amid COVID-19, visit our Business Resource Page. Be sure to bookmark the page, too; we’ll continue adding resources as they become available.


In this together

Event Registration Software on Laptop Tablet and PhoneGetting ready to resume in-person training? Need to take registrations online to limit your class size?

Let us help you: We’re opening our Event Manager and Member Manager software for a full 30 days for just $1.

We’ll also build your first online form for you, so you can take sign-ups right away.

To take advantage of this offer, contact your Client Success Manager or book a quick call here to review available options. We’ll get you started right away.