COVID-19 Business Resources
We’re here for you. Use these tools, templates, strategy guides, and resources to drive member engagement and business growth amid COVID-19.
Bookmark this page! We’ll continue adding resources to this page as they become available.
News & Updates
Transitioning to In-Person Classes: Strategies & Communications
Get tips on how to communicate your current business status to members, control class capacity, and implement physical distancing and health safety policies.
Important! State Mandates & Member Billing
Opening Up America Again
Hosting Online Classes
Online classes allow current members to stay engaged while your business is temporarily closed. They also provide you with the opportunity to connect with new members who live in different locations and could not previously make it to your school or gym.
Follow the steps below for a smooth transition to offering online classes:
Choose a Video Conferencing Software
Most of our clients are using Zoom as it’s a cost-effective solution that’s easy to set up and use. To address safety and privacy concerns, many clients have taken the following safety precautions and communicated these steps with parents to assure them of their children’s safety:
- Meeting rooms are set up for all classes and lessons as an additional layer of security.
- Members cannot enter the Zoom meeting without a staff member (Zoom meeting host) letting them in.
- Members remain in the waiting room until the staff member verifies the member’s identity and validity for joining the class or lesson.
- The Zoom meeting ID information is NOT shared publicly. It is only shared among members of the school or gym.
Use Event Manager with Zoom
A registration tool like Event Manager allows you to collect information on participants for future follow-up and promotion — and reach beyond your member base.
Announce Your Virtual Classes
Successfully Transition to Online Content
Facebook Live with Grandmaster Robert Leclerc, multi-school owner and head of the International Tang Soo Do Practitioner’s Association
Leclerc Martial Arts has successfully moved from in-person to online classes, maintained their 700+ membership, and are getting trial memberships in from other states! Watch now for tips on: structuring classes, utilizing Google Classroom for optimal student learning, creating social events that drive engagement and deliver real value.
Virtual Belt Testing & Attendance Accountability
Facebook Live with Steve Giroux, Owner of Giroux Bros. Martial Arts
Watch now for tips on how to keep students training and accountable — and complete virtual belt testing — through online technology.
More Ways to Maximize Engagement
& Grow Your Business During Temporary Closure
Ensure Consistent Messaging to Members
Complete this short form to ensure continuity between Member Solutions’ member servicing and your business’ COVID-19 policies.
Daily Ideas & Inspiration
Join our Client Solutions Facebook Group for daily inspiration, fun member engagement game ideas, and ongoing success tips from industry experts.
Add Videos to Your
Keep your members’ motivation going strong. Add training videos, inspirational messages, class lessons, and more to the member portal by creating a custom.
Increase Communication with Members
Quickly reach your entire member base with targeted mass emailing in Member Manager. Send an automated email series to keep connected and inspire members to stick to their fitness routine and goals.
Get 1:1 Guidance
Book a 30-minute session with your Client Success Manager to get new ideas and individualized guidance for developing a solid business strategy.
Use Event Manager
A registration tool like Event Manager allows you to collect information on attendees for future follow-up and promotion — and reach beyond your member base.
We're In This Together.
Keep classes going and member relationships strong as ever
We’re opening Event and Member Manager software free for 30 days (plus, we’ll build your first online registration form for you, so you can start taking online sign-ups right away).
COVID-19: What Every Small Business Needs to Know
Source: Funding Circle
COVID-19: Small Business Guidance & Loan Resources
Source: Small Business Administration
Small Business Relief through the CARES Act
Source: U.S. Chamber of Commerce