Don’t let payments stand between you and your members. With our integrated billing and payment processing, you get a proven system with a team of experts that work on your behalf to professionally collect payments and manage membership agreements.
On average, fitness businesses recover up to 19% more revenue and experience significantly lower past-due accounts with our billing team in place.
In-house professional call center
Delinquency management program
Full contract administration
Keep classes full
FITNESS CENTER SCHEDULING. EASY FOR MEMBERS. EASY FOR YOU.
From personal training sessions to group classes, whatever class type and schedule, it’s easy to create and instant! Make a change in the software and it’s automatically reflected on your website and in the member app.
Capacity controls allow you to easily manage class size
Waitlists drive demand and keep classes full
Automated email and text reminders reduce no-shows
Turn leads into members
LEAD FOLLOW-UP & MANAGEMENT
All the follow-up, done for you! As soon as a lead enters the software, a workflow is activated. Leads automatically receive follow-up text messages, email communications, or a mix of both (your choice!) set at pre-determined times by you.
The follow-up is immediate and effectively moves the lead toward a trial or intro class.
Online lead capture forms
Sales management tools
Safe, secure, contactless
QUICK CHECK-IN WITH MEMBER APP
Fast, safe contactless check-in drives instant, real-time reporting. Attendance is tracked for you, so you can focus on greeting your members and building relationships.
Members scan the barcode upon check-in or check-in ahead of time on their phone
Push notifications, announcements, and social media integration amplify member engagement and retention
On-screen messages let members know about new classes and membership renewals
Built-in notifications and alerts
INSTANT SCHEDULE UPDATING
Fast and simple
Need to make a schedule change? Make it once; changes are automatically pushed to your gym’s website and member app.
Insights for smart decision-making
Manage like a pro with detailed reports on finances, enrollment, and attendance.
EMAIL MARKETING & COMMUNICATION
Keep members engaged & informed
Perfect for special announcements, lead follow-up, membership renewal, appointment reminders, and more.
SMS marketing made easy
Send mass text messages to members and leads to strengthen communication, enrollment, and retention.
Everything in one spot
Members can shop products online, manage their account, stream recorded classes, share social posts, and more.
Integrated online store
Sell gear, apparel, memberships, and more in the Member Portal Marketplace.
Integrated with member management software
The MemberAssist app comes loaded with engagement-boosting tools to strengthen connection and retention. Features include: in-app notifications for special offers and events, social media integration, photo galleries, integrated class booking, mobile membership card, and more.
AT OUR CORE, WE’RE HERE FOR YOU.
We want you to spend your time being the role model, coach, and instructor that you are meant to be. That’s why everything we do is guided by these core values:
Since our start in 1991, this founding principle drives all we do – from product development to service delivery. Put people first; success will follow.
POSITIVE & PASSIONATE
We’re passionate about delivering effective member management solutions that give you the time-savings and freedom you deserve — so you can teach more, train more, do-whatever-inspires-you more.
Exceptional service is at the heart of everything we do. No cutting corners. No bare-minimum. It’s above-and-beyond, friendly, helpful service. Always.
LIVE PERSON SUPPORT — ALWAYS
With us, you always get live person support by phone, email, or chat. Real people that are happy to help. Real people when you need them.
FLEXIBLE TO FIT YOUR NEEDS
All businesses are unique. Our products can be tailored to you and your business needs. No cookie cutter approach here.
Thousands of business leaders have partnered with Member Solutions to make it easier to grow and manage their member communities.
Owner of Underground Fitness
“Other software companies have approached me. They all come with a higher price tag and don’t provide nearly as much as Member Solutions does. This software has allowed us to go from a small Personal Training studio to a big-box gym without having to pay the big-box gym software price.”
CEO & Co-Owner, Motion Wellness Center
“Member Solutions has made opening a gym a very simple operation. The software has been extremely easy to learn.”
“Easy to use software, great price, amazing customer support who answer your questions via chat or phone and view your screen with you to demonstrate. There is nothing I would change — it’s incredible!”
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