Tag: Class Management

[Webinar] Getting Back to In-Person Training & Filling Classes Effortlessly

Posted on by Member Solutions

If the COVID-19 crisis has taught us anything, it’s this:

The businesses that determinedly adapt to new ways of operating are the businesses that will advance successfully through a pandemic or whatever comes their way.

In other words, now is the time.

As you begin to resume in-person training, or plan for your studio’s reopening, it’s time to make the shift — to adapt to new ways of operating in order to thrive in today’s environment and successfully comply with physical distancing regulations.

Join our webinar — Thursday, June 18 at 1 pm ET — to learn the essentials of member management that work for martial arts and fitness studios — and, get insider tips and tools that’ll get your classes filled and your business running like clockwork.

In this webinar, you’ll learn how to:

  • Eliminate the passing of paper with all-online registration and waivers for new member sign-ups
  • Instantly respond to leads (and keep them engaged and interested) through done-for-you templates and automated emails
  • Manage class capacities, waitlists, and schedule changes with ease, while supporting your new COVID-19 physical distancing protocol
  • Enable contactless check-in, pre-registration, and notifications through a member app to maximize engagement, satisfaction, and loyalty

    If you can’t attend the webinar, register anyway. We’ll send you an on-demand link, so you can check it out anytime.

    Register here. We look forward to seeing you!



We’re here for you

 

Need 1:1 guidance? Book a 30-minute session with your Client Success Manager.

For more tools, templates, strategy guides, and resources to drive member engagement and business growth amid COVID-19, visit our Business Resource Page. Be sure to bookmark the page, too; we’ll continue adding resources as they become available.

In this together

Event Registration Software on Laptop Tablet and Phone

Now’s the time to leverage the member management tools we can put at your fingertips!

To help you out, we’re offering Member Manager software for a full 30 days for just $1. Grab a 1:1 session with your Client Success Manager here to review software and member app options. 

Managing Martial Arts Classes: 3 Tools to Support Your New Coronavirus Safety Measures

Posted on by Member Solutions

If you’re getting ready to resume in-person training, your head is likely spinning with questions like:

How will I maintain smaller class sizes?

How will I make the process as simple as possible for members to register for classes?

How will I eliminate the hand-to-hand exchange of membership cards and key tags during check-in?

Here we cover 3 tools within our software and app that take the headache out of class management and, at the same time, support the implementation of new coronavirus safety measures you put in place at your facility.

1. Class Capacity

Setting class capacity helps you:

  • Cap classes at a certain set number based on room size
  • Allow access to the class on a first-come, first-served basis

How to Set Class Capacities in Member Manager Software

To add a class to your facility’s schedule is extremely easy. Simply click on the time slot on the schedule that you want the class to begin on, such as 6 pm.  

Within each class screen, you can set details: such as class capacity, waitlist capacity, and instructor.

Enter your maximum class capacity for the class into the “Class Capacity” field. The spots available will be included on your website’s class schedule automatically.

When someone registers for a class online, the number of spots left will update in real-time. 

2. Waitlists

Activating waitlists helps you:

  • Ensure classes are filled
  • Track the demand for specific classes
  • Better manage your class schedule and offerings

How to Activate Waitlists in Member Manager Software

The class screen within Member Manager software also includes automatic waitlist functionality. Simply enter the capacity allowed to be waitlisted into the “Waitlist Capacity” field.

If a class reaches maximum capacity, members will be shown the option to be added to a waitlist. If a scheduled member cancels their class registration, the software will automatically email the member on the waitlist to inform them that a spot has opened and provide a link to register for the class.

3. Contactless Check-In

Enabling contactless check-in helps you:

  • Eliminate the hand-to-hand exchange of membership cards and key tags
  • Make the check-in process quicker, more efficient, and sanitary

How to Enable Contactless Check-In through the MemberAssist App

Though only one part of the MemberAssist App, the electronic Member ID is an extremely convenient and popular function among our users. An electronic barcode that is stored within the member app on your member’s phone acts as your member’s virtual membership card.

Members simply click on the barcode tile to access their electronic barcode, scan the barcode when entering your facility, and their check-in is complete. All the check-in information syncs with the Member Manager software database.

With the app, members can also:

  • Access your class schedule and book classes directly from the app
  • Update their social media status based upon a class booking
  • Receive “push notifications” to be immediately updated on schedule changes, facility news, class availability, and promotions
  • Add classes booked directly to their smartphone calendar



We’re here for you


If you have questions regarding managing class size or enabling contactless check-in through our app, feel free to reach out to your Client Success Manager at any time.

Need 1:1 guidance? Book a 30-minute session with your Client Success Manager.

For more tools, templates, strategy guides, and resources to drive member engagement and business growth amid COVID-19, visit our Business Resource Page. Be sure to bookmark the page, too; we’ll continue adding resources as they become available.

In this together

Event Registration Software on Laptop Tablet and PhoneGetting ready to resume in-person training? Need to take registrations online to limit your class size?

Now’s the time to leverage the member management tools we can put at your fingertips!

To help you out, we’re offering Member Manager software for a full 30 days for just $1. Grab a 1:1 session with your Client Success Manager here to review software and member app options. 

Planning Your Protocol: 15 Key Considerations for In-Person Classes at Your Martial Arts School

Posted on by Member Solutions

Whether you’re starting to resume in-person training, or your area hasn’t lifted restrictions quite yet, proper planning is essential to ensure a smooth transition from online to in-person classes.

To help ensure all bases are covered, we’ve gathered a list of physical distancing, sanitization, and class management tips from our client community for you to consider adding to your own protocol:

1. To limit group sizes within your facility, ask parents to drop their children off for class, and pick them up from classes.

2. Live stream classes, so that parents can watch their children train in class and still be involved virtually.

3. Utilize software to allow members to book their spot in class. Doing so will allow you to set class capacities and meet physical distancing requirements. See related article: Follow these Steps to Manage Class Size and Physical Distancing Protocol.

4. If members are required to wear face masks, consider having branded face masks made. The face mask could serve as a thank you gift to your members for their loyalty. The face mask also provides additional advertising for your school when worn outside the facility.

5. Upon arrival, check temperatures of each student using a touch-free infrared forehead thermometer. Make sure to inform members that this will be part of the new protocol before entering the building. Place markers on the floor to keep members 6 feet apart while temperature checks are being administered.

6. Employ contactless check-in to eliminate the hand-to-hand exchange of key tags or member cards. With an app like MemberAssist, members scan a barcode on their phones.

7. Set protocol that students should arrive ready to train in their uniforms and should arrive no more than 5 minutes ahead of the start of class to minimize the number of people in your facility.

8. When a class ends, set protocol that everyone should promptly leave to continue proper social distancing and to allow staff time to disinfect.

9. Modify the class schedule to allow 30 minutes between classes to allow for cleaning in between classes and to minimize foot traffic.

10. Set up multiple sanitizing stations throughout your facility for members to use any time.

11. Have hand sanitizing wipes and a dispensing station with a trashcan next to your doors, so that members can take a wipe and open the door with the wipe in hand instead of touching the door handle. Wipes can also be used by staff to sanitize door handles continually.

12. Establish protocol on how you’ll manage common areas like restrooms and water fountains. For example, if water fountains will not be in use, let members know that and encourage them to bring their own bottled water to class.

13. Control the flow of foot traffic in and out of your facility. If you have front and back entrances, make sure that new classes come in through the front entrance and finishing classes leave through the back entrance.

14. If you don’t have a front and back entrance, apply masking tape or directional decal signs on the floor to help direct traffic.

15. Space out mat training areas. Tape off 6 x 6 ft squares to help students stay within their areas and ensure students don’t step over their squares.

Last but not least …

Contact your local Sheriff’s Office to make sure all bases are covered. Know all the dos and don’ts prior to reopening, so that it’s clear what will and will not be allowed, and what protocol must be put in place.

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We’re here for you


If you have questions regarding managing class size and/or communicating your protocol to members, feel free to reach out to your Client Success Manager at any time.

Need 1:1 guidance? Book a 30-minute session with your Client Success Manager.

For more tools, templates, strategy guides, and resources to drive member engagement and business growth amid COVID-19, visit our Business Resource Page. Be sure to bookmark the page, too; we’ll continue adding resources as they become available.


In this together

Event Registration Software on Laptop Tablet and PhoneGetting ready to resume in-person training? Need to take registrations online to limit your class size?

Let us help you: We’re opening our Event Manager and Member Manager software for a full 30 days for just $1.

We’ll also build your first online form for you, so you can take sign-ups right away.

To take advantage of this offer, contact your Client Success Manager or book a quick call here to review available options. We’ll get you started right away.

Resuming In-Person Training? Follow These Steps to Manage Class Size & Physical Distancing Protocol

Posted on by Member Solutions

Most Martial Arts schools are in the early stages of creating and refining their plan to head back into their physical businesses. And part of that plan is establishing how their staff and members will adhere to physical distancing requirements in classes when they re-open.

To help with your own plan regarding physical distancing protocol, follow these preliminary steps to assess whether your class structure needs to change, and how to go about making those changes:

1. Pay close attention to your local, state, and federal guidelines to know exactly what physical distancing requirements need to be followed.

2. Once you know the actual physical distancing requirements: 

  • Review the square footage of each of your classrooms
  • With your state’s specific physical distancing requirements in mind, determine the maximum capacity the classroom can hold to allow for adequate physical distance
  • Knowing the maximum capacity each room can hold, determine whether you’ll need to add more classes to our school’s schedule to give all members the chance to train

3. Create your new class schedule. Note that you may want to create gaps between classes to limit the number of people gathering outside each classroom before the next class begins.

4. Add the new class schedule to your website. If you use Member Manager software by Member Solutions, you can easily add classes and set class sizes. Once the classes have been added to the software, publish the schedule using the software’s scheduling widget.

5. Communicate the new class schedule and physical distancing protocol to your members. Use the mass email functionality in Member Manager software to send the communication to your entire member base.

Not using Member Manager software? Many of our clients use our Event Manager software to take online registrations for classes quickly and easily. The software gives you controls to set a maximum capacity for each class. You can also take payments online through the same forms for virtual belt testing, recurring payments, new memberships, bootcamps and other events — without having to set up a new merchant account.

Some other key considerations for managing your class sizes:

  • Limit parents or spectators to one adult per child
  • Request drop-off for teens if parents feel comfortable
  • Encourage members to exit promptly after class

We’re here for you

If you have questions regarding managing class size and/or communicating your physical distancing protocol to members, feel free to reach out to your Client Success Manager at any time.

Need 1:1 guidance? Book a 30-minute session with your Client Success Manager to get new ideas and help developing a solid business strategy.

For more tools, templates, strategy guides, and resources to drive member engagement and business growth amid COVID-19, visit our Business Resource Page. Be sure to bookmark the page, too; we’ll continue adding resources as they become available.

In this together

Are you getting ready to resume in-person training? Need to take registrations online to limit your class size?

Let us help you. We’re opening our Event and Member Manager software for a full 30 days for just $1. (and, we’ll build your first online registration form for you, so you can start taking online sign-ups right away).

Using our software will enable you to fully leverage online technology and meet your business goals quicker. 

To get started, contact your Client Success Manager or book a quick call here.