Full-Service Billing for Membership Businesses
We take care of your membership billing, so you don't have to.
Proven to recover up to 19% more revenue for membership businesses
Proprietary Payment Technology + A Team of Billing All-Stars
We take care of your financial health, so you can focus on making positive change every day. With our proprietary payment technology and team of experts working on your behalf, you’ll enjoy:
- Higher member retention
- Fewer late and overdue payments
- Increased revenue and financial growth
- More time to dedicate to running your business
We’re an extension of your business
BILLING EXPERTS WORKING ON YOUR BEHALF
Our team of billing experts handles everything when it comes to payments, so you don’t have to. Each team member is trained to listen to your members’ concerns, help your members understand your policies, and resolve payment problems quickly and calmly.
As a result, our clients enjoy 19% more revenue and lower delinquency rates than businesses that rely solely on billing software.
COMPLETE MEMBERSHIP CONTRACT ADMINISTRATION
- Welcome emails and letters to members
- Interactive voice response phone payment system
- Customer portal
- Inbound call center
DELINQUENCY MANAGEMENT PROGRAM
Keep members longer with a strong billing system that enhances your customer experience. Our billing experts will help you spot and recover missed payments quickly, resolve financial disputes to preserve relationships, prevent member cancellations, and increase member loyalty and renewals. Our delinquency management program includes:
- Outbound calls
- Late payment email notices
- Late payment text reminders
- Automated calls that connect to an interactive voice response phone payment system and live agents
Rapid Funding
Need your money quicker? Choose from monthly, weekly, or daily funding.
Real-Time Billing & Reporting
You’ll always know where your money’s at — and how much has been collected to the minute.
Flexible Servicing Options
Full-service billing management? Software? Both? Choose what’s right for your business with mix-and-match, customizable servicing options.
100% Funding Accurancy
Rest assured you’ll receive payment of collected funds on your funding date on time, every time.
Servicing Your Way
You have complete control over how you’d like our billing experts to manage your member accounts.
Flexible Member Billing
Bill your members when and how you’d like. Our flexible system allows you to receive recurring payments, reconcile, and manage payments at any frequency.
Business Management Software
Integrated with full-service member billing
Operate at peak efficiency with Member Manager software and our full-service member billing solution. The software and proprietary payment system work together to increase collections and revenue capture. Enter your membership agreements once into the software and that information flows to our full-service billing solution. Data syncs daily to ensure all account and contract activity is up to date.
At Our Core, We’re
Here For You
We want you to spend your time being the role model, coach, and instructor that you are meant to be. That’s why everything we do is guided by these core values:
People First
Since our start in 1991, this founding principle drives all we do – from product development to service delivery. Put people first; success will follow.
Flexible To Fit In Your Needs
All businesses are unique. Our products can be tailored to you and your business needs. No cookie cutter approach here.
Live Person Support — Always
With us, you always get live person support by phone, email, or chat. Real people that are happy to help. Real people when you need them.
Service-Obsessed
Exceptional service is at the heart of everything we do. No cutting corners. No bare-minimum. It’s above-and-beyond, friendly, helpful service — for you and your members.
Positive & Passionate
We’re passionate about delivering effective member management solutions that give you the time-savings and freedom you deserve — so you can teach more, train more, do-whatever-inspires-you more.
Our Customers
Say It Best
trusted by membership businesses for 30 years
Thousands of membership-based businesses rely on Member Solutions to simplify the management of their growing businesses.
