Business-growing benefits
Recovering just 1 monthly payment of $75 results in $900 in extra annual revenue
RELIABLE CASH FLOW TO FUND GROWTH
To grow, you need cash to invest in your business. We deliver more consistent revenue because our team of billing experts works one-on-one with members to resolve billing issues and keep payment info up-to-date.
The result? You can invest in your business with confidence.
Skip the awkward conversations about payments
BETTER, STRONGER MEMBER RELATIONSHIPS
Don’t let payments get in the way of building solid member relationships. Instead, focus on being the leader, mentor, and teacher you were meant to be.
Your members will appreciate having responsive, friendly billing representatives to help them manage payments, update account information, and answer questions about your policies.
Greater growth from within
MORE RENEWALS & REFERRALS
Billing services help you eliminate needless cancellations from credit card declines. By keeping payments on track, you can improve member retention, increase renewals, and encourage more referrals. Happy members love telling their friends about their favorite place to work out.
Gain financial peace of mind
BETTER FINANCIAL MANAGEMENT
On average, Member Solutions clients enjoy 19% more revenue and lower delinquency rates than businesses that rely solely on billing software alone.
Personal outreach from trained billing professionals is the most effective way to keep membership payments on track. You’ll rest easier knowing your billing accounts are being managed by seasoned financial pros. By removing the burden of collection tasks from your staff, you’ll save time, increase revenue, and improve retention.
RAPID FUNDING FOR YOUR BUSINESS
Get your funds — fast!
Choose from monthly, weekly, or daily funding. You’ll always have access to your money when you need it.
REAL-TIME REPORTING
Never in the dark
You’ll always know where your money’s at — and how much has been collected up to the minute.
100% FUNDING ACCURACY
On time. Like clockwork.
Rest assured you’ll receive payment of collected funds on your funding date on time, every time.
FLEXIBLE SERVICING
Get only what you need
Need full-service billing management? Software? Both? Choose what’s right for your fitness business with our mix-and-match, customizable servicing options.
CONTRACT MANAGEMENT
According to YOUR terms
Our team manages your member contracts, renewals, freeze requests, and more according to your terms and policies.
FLEXIBLE BILLING
Choose what works for your members
Bill your members when and how you’d like. Our flexible system allows you to receive recurring payments, reconcile, and manage payments at any frequency.
MEMBER MANAGER
FITNESS CENTER SOFTWARE
Integrated with full-service member billing
Operate your fitness center at peak efficiency with Member Manager software and our full-service member billing solution. The software and proprietary payment system work together to increase collections and revenue capture. Enter your membership agreements once into the software and that information flows to our full-service billing solution. Data syncs daily to ensure all account and contract activity is up to date.
AT OUR CORE, WE’RE HERE FOR YOU.
We want you to spend your time being the role model, coach, and instructor that you are meant to be. That’s why everything we do is guided by these core values:
PEOPLE FIRST
Since our start in 1991, this founding principle drives all we do – from product development to service delivery. Put people first; success will follow.
POSITIVE & PASSIONATE
We’re passionate about delivering effective member management solutions that give you the time-savings and freedom you deserve — so you can teach more, train more, do-whatever-inspires-you more.
SERVICE-OBSESSED
Exceptional service is at the heart of everything we do. No cutting corners. No bare-minimum. It’s above-and-beyond, friendly, helpful service — for you and your members.
LIVE PERSON SUPPORT — ALWAYS
With us, you always get live person support by phone, email, or chat. Real people that are happy to help. Real people when you need them.
FLEXIBLE TO FIT YOUR NEEDS
All businesses are unique. Our products can be tailored to you and your business needs. No cookie cutter approach here.
OUR CLIENTS SAY IT BEST
Thousands of business leaders have partnered with Member Solutions to make it easier to grow and manage their member communities.
Shane Nizzardo
Owner of Underground Fitness
“Other software companies have approached me. They all come with a higher price tag and don’t provide nearly as much as Member Solutions does. This software has allowed us to go from a small Personal Training studio to a big-box gym without having to pay the big-box gym software price.”
Lori Marioni
CEO & Co-Owner, Motion Wellness Center
“Member Solutions has made opening a gym a very simple operation. The software has been extremely easy to learn.”
Charlene Carroll
Dexterity Fitness
“Easy to use software, great price, amazing customer support who answer your questions via chat or phone and view your screen with you to demonstrate. There is nothing I would change — it’s incredible!”
TRUSTED BY MEMBERSHIP BUSINESSES FOR 30 YEARS
Thousands of membership-based businesses rely on Member Solutions to simplify the management of their growing businesses.
