About us

Proudly serving the martial arts and fitness industry since 1991
OUR STORY

In 1991, we formed Member Solutions based on the idea that relationships are at the heart of every business success. We believed that if we built a billing system that put people first, the opportunity for martial artists and fitness professionals to pursue their true passion of teaching and changing lives, while attaining financial success, would follow.

Before long, we were thrilled to find that thousands of business leaders agreed with us. So, with a growing community now counting on us, we got to work fast!

Today, we offer a variety of software solutions to help businesses build strong relationships online, in-person, at events, and in their communities. From the very first conversation, to the moment your members achieve their biggest goals, we want our solutions to help make every member experience more memorable.

AT OUR CORE, WE’RE HERE FOR YOU

We want you to spend your time being the role model, coach, and instructor that you are meant to be. That’s why everything we do is guided by these core values:
PEOPLE FIRST
Since our start in 1991, this founding principle drives all we do — from product development to service delivery.
POSITIVE & PASSIONATE
We’re passionate about delivering effective solutions that give you the time-savings and freedom you deserve.
SERVICE-OBSESSED
Above-and-beyond, friendly, helpful service — for you and your members. Always.
LIVE PERSON SUPPORT — ALWAYS
With us, you always get real live human support by phone, email, or chat. Real people that are happy to help and there when you need them.
30+
Years in Business
91.5%
Satisfaction Level
PCI-DSS
Level 1 Certified
100%
Funding Accuracy
MEET THE LEADERSHIP TEAM
Fueled by passion, committed to service excellence
Kristen-Kercheval
KRISTEN KERCHEVAL
Director of Sales & Marketing
Alicia-Gontarek
ALICIA GONTAREK
Director of Research & Development
Ryan-McCandless
RYAN MCCANDLESS
Product Manager
TEAM MEMBER SOLUTIONS
Kristen-Campbell
KRISTEN CAMPBELL
Marketing Manager
Vanessa-Lewis
VANESSA LEWIS
Senior Finance Specialist
Cheryl-Mangum
CHERYL MANGUM
Financial Operations Representative
Cathy-Beckstead
CATHY BECKSTEAD
Training & Support Specialist
Amith-Nanayakkara
AMITH NANAYAKKARA
Customer Service Manager
Annette-McCleary
ANNETTE MCCLEARY
Client Services Representative
Pete-Simko
PETE SIMKO
Client Services Representative
Jocelyn-Shapcott
JOCELYN SHAPCOTT
Client Services Representative
Luis-Lopez
LUIS LOPEZ
Billing Operations Associate
Alex-Gerasimov
ALEX GERASIMOV
Director of Software Development
Robert-Lever
BOB LEVER
Senior QA Analyst
Chris-Griffith
CHRIS GRIFFITH
System Engineer
Joel-MacDonald
JOEL MACDONALD
Front End Developer
Gotham-Bommu
GOUTHAM BOMMU
Back End Developer
Heather-Rairdon
Heather Rairdon
Customer Service Representative
Be a Hero
Together, we inspire growth, so you can be the hero for the people that matter most — your members, staff, friends, and family.
ABOUT MEMBER SOLUTIONS
Committed to your success
WHO WE ARE
‘People-first’ has been our driving principle since our start in 1991. Our team is made up of service-minded warriors that are committed to making your job easier and helping your business thrive.
WHAT DRIVES US
We’re passionate about the time-savings and freedom our solutions provide, so that martial artists and fitness professionals can pursue their true passion of teaching, training, and changing lives.
OUR COMMITMENT
Delivering simple, business-growing solutions to martial arts and fitness businesses — backed by dependable, by-your-side service.