You Started a Shop to Share What You Love.
Not to Chase Payments.
Not just software. A dedicated billing team for subscription and membership businesses. Since 1991.
15-min call. No pitch. We'll tell you if it's not a fit.
We Know Subscription & Membership Retail
Cigar clubs, wine subscriptions, coffee memberships, meal kit services, curated box businesses, in-store membership programs — we've worked with every type. Skip months, gift subs, tiered pricing. We get it.
Your friend told you about us for a reason. You're spending too much time tracking payments, chasing expired cards, and dealing with subscription pauses when you should be sourcing your next great product.
We take all of that off your plate. Not with an app that sends automated emails — with a real team that calls banks, disputes chargebacks, and follows up until every dollar is recovered.
You curate. We handle the billing. That's the deal.
Every Type of Subscription Shop. Every Billing Quirk.
These aren't edge cases to us. They're Tuesday.
Cigar Clubs & Lounges
Monthly cigar boxes, lounge memberships, humidor rental, event access passes — all billed and tracked without the spreadsheet chaos.
Wine & Spirits Clubs
Monthly wine selections, tasting memberships, bottle credits, seasonal shipments — we handle the billing so you can focus on the curation.
Coffee Subscriptions
Bean-of-the-month, roast subscriptions, equipment rental plans, cafe loyalty memberships — every recurring model handled in one system.
Meal Kit & Food Boxes
Weekly/monthly prepared meal subscriptions, dietary plan boxes, snack crate memberships — complex schedules billed automatically.
Curated Box Services
Monthly themed boxes, collector editions, seasonal gift subscriptions, VIP tier programs — tiered billing without the headaches.
In-Store Membership Programs
Shop loyalty clubs, exclusive access memberships, early-release programs, member-only pricing — all on one bill.
Billing Scenarios We Handle Every Day
Monthly box shipments with add-ons and upgrades
Base subscription plus premium add-ons, gift wraps, extra items — all on one bill. No separate invoicing, no manual tracking.
Seasonal subscriptions with skip months
Customers want to pause for a month, skip a shipment, or switch to quarterly. We handle the schedule changes automatically.
Gift subscriptions with different end dates
3-month gifts, 6-month gifts, annual gifts — each with different start/end dates and billing contacts. All tracked separately.
Tiered membership levels with different pricing
Basic, premium, VIP — automatic upgrades/downgrades, prorated billing, tier-specific perks tracked.
Customers who sign up and forget to update their card
Card expires, shipment fails, customer ghosts. We follow up and recover the payment before you lose the subscriber.
In-store purchases bundled with subscription billing
Walk-in purchases added to monthly statements, member discounts applied automatically, combined billing.
When a Subscriber's Card Declines, Here's What Happens
While you're curating next month's selection, your billing team is handling it.
Same Day
Payment flagged and first outreach sent
Friendly reminder via email and text — no pressure, just a heads up to the subscriber.
Day 3
Personal phone call from our team
A real person calls your subscriber, professionally and respectfully. Not a robocall. Not an automated email.
Day 7
Alternate payment methods attempted
We try backup cards, ACH, and work with the subscriber to keep them active and paying.
Ongoing
Bank disputes, paperwork, and follow-through
If needed, we dispute chargebacks directly with the bank — phone calls, faxed forms, whatever it takes to recover your revenue.
With billing software alone? You get step 1. Maybe. The rest is on you — and that subscriber is already forgetting they signed up.
15 minutes. No pitch. We'll tell you if it's not a fit.
What We Handle for Your Shop
Subscription Billing
- Monthly, quarterly, and annual plans
- Tiered pricing and VIP levels
- Gift subscriptions and prepaid plans
- Skip and pause management
Revenue Recovery
- Failed payment follow-up
- Expired card outreach
- Chargeback disputes with banks
- Subscriber re-engagement
Agreements & Contracts
- Digital membership agreements
- Subscription terms and e-signatures
- Automated renewals
- Skip, pause, and cancellation handling
Reporting & Insights
- Subscriber dashboard
- Churn metrics
- Revenue per tier
- Recovery performance tracking
How It Works
Three steps. No six-month onboarding. No training your staff on new software.
We Audit Your Billing
Free assessment. We look at your shop, your subscribers, and your billing. In 15 minutes, you'll know exactly how much revenue you're leaving on the table.
We Migrate Your Subscribers
We move your subscriber data, agreements, and payment info. Your subscribers won't notice a thing. Most shops are live in 1-2 weeks.
You Curate. We Handle Billing.
From that day forward, failed payments, expired cards, and subscription churn are our problem. You focus on finding great products for your members.
What Business Owners Say
Member Solutions handles our billing so we can focus on what matters — finding the perfect products for our members.
Since I've been a client of Member Solutions, my business has quadrupled! They take care of your business for you, so you don't have to do it yourself.
We have always had amazing customer service and a quick response from all of the staff at Member Solutions. We are very satisfied and would highly recommend them.
Questions Subscription Shop Owners Ask
Do you work with subscription box businesses?
Yes. Cigar clubs, wine subscriptions, coffee memberships, meal kits — if you ship monthly and bill recurring, we handle it.
Can you handle skip months and paused subscriptions?
Yes. Customers can skip, pause, or switch frequency. We adjust billing automatically and reactivate when they're ready.
What about gift subscriptions?
We handle gift subscriptions with different billing contacts, start dates, and durations. 3-month, 6-month, annual — all tracked separately.
Can you handle tiered membership levels?
Basic, premium, VIP — whatever your tiers. Automatic upgrades, downgrades, prorated billing, and tier-specific pricing.
What does it cost?
$99/month with 2.9% per transaction. Most shops recover the cost in the first month. Free setup when you start within 30 days. Cancel anytime. See full pricing.
How long does setup take?
Most businesses are live in 1-2 weeks. We migrate your subscriber data and run both systems in parallel.
See What Your Billing Is Costing Your Business
15-minute call. No pitch. We'll show you exactly how much revenue your shop is leaving on the table — and what it would look like if someone else handled billing for you.
Free setup included. No long-term contract. Cancel anytime.