How can we help?

Find an answer in our knowledge base, or send us the details and our team will follow up.

Search the Knowledge Base

Step-by-step guides and answers to the most common questions. The fastest way to get help.

Browse the Knowledge Base

Submit a Support Request

Can't find what you need? Tell us a few details and the right team will follow up.

Start a request

Submit a Support Request

Start by telling us who you are. We'll tailor the rest to your situation.

I am a…

First Name

Last Name

Phone

Business you train at or run (optional)

The gym, studio, or school name

What do you need help with? (optional)

Describe your issue

Text me updates about my support request. Msg & data rates may apply. Reply STOP to opt out, HELP for help. See our SMS Terms.

SMS Program Consent Disclosures

By providing your mobile number and ticking the SMS consent box above, you consent to receive transactional text messages from Member Solutions related to your inquiry — including billing assessment scheduling, support conversation follow-up, appointment reminders, and account or billing notifications. This SMS program is not used for promotional or marketing broadcasts.

Message frequency varies with the state of your account and the conversation you initiate — typically fewer than 4 messages per month once a conversation is closed. Msg & data rates may apply.

Reply STOP to any message to opt out. Reply HELP for support contact information, or contact us anytime at (888) 277-4408 or info@membersolutions.com.

See our Privacy Policy, Terms & Conditions, and SMS Terms & Program Details. Mobile information collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.

By submitting, you agree to be contacted by Member Solutions (a service of Youbill Inc.) by email and phone about your inquiry, per our Privacy Policy and Terms. If you opt in to SMS above, our SMS Terms also apply. Unsubscribe anytime.