SMS Terms & Program Details

This page describes the SMS (text message) program operated by Member Solutions — a service of Youbill Inc. It is written to comply with the Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles & Best Practices, and the A2P 10DLC registration requirements of The Campaign Registry (TCR). Please read it before providing your mobile number.

1. Program Description

Member Solutions operates a transactional SMS program for prospective and existing customers of our billing services and membership management software. Messages are related to your inquiry, your account, or the service you have contracted from us. We do not use SMS for promotional or marketing purposes.

The types of messages you may receive include:

• Billing assessment follow-up — scheduling, reminders, and confirmations related to a Free Billing Assessment you requested through our website
• Support conversation follow-up — replies to a support request, updates on an open ticket, or callback confirmations
• Appointment and meeting reminders — confirmations, reschedule notices, or missed-meeting follow-up for calls you have booked with our team
• Account and billing notifications — payment reminders, failed-payment alerts, and account status updates (for existing customers)

2. Sample Messages

The following are representative of the messages we send. Actual message content varies with the conversation and your account context.

3. How You Consent (Opt-In)

You consent to receive SMS from us by taking one of the following affirmative actions:

• Web form opt-in. When you fill out a form on our website that requests your mobile number (such as the Free Billing Assessment, Contact, or Support Request forms), a clearly-labeled checkbox asks you to consent to receive SMS from us. The checkbox is unchecked by default. You must tick it to consent.
• Verbal opt-in during a call. If you speak with a member of our team by phone and provide your mobile number for SMS follow-up, the representative will confirm your consent verbally before adding your number to the SMS program.
• Written opt-in. If you provide your mobile number and consent to SMS in a signed agreement, contract addendum, or email correspondence with our team, that written record serves as your opt-in.

Consent is not a condition of purchase. You do not have to agree to receive SMS in order to purchase or use any of our services. If you decline SMS consent, we will still contact you by phone and email as needed.

Related policies at the point of consent. Every opt-in form displays clickable links to our Privacy Policy and Terms & Conditions before the consent checkbox. You can review those documents before opting in:

• Privacy Policy — https://membersolutions.com/privacy-policy/
• Terms & Conditions — https://membersolutions.com/terms/

4. How to Opt Out (STOP)

You can stop receiving SMS from us at any time. Reply STOP to any message we send. You will receive one final confirmation message that reads approximately: "You have opted out of Member Solutions SMS. No further messages will be sent. Reply START to opt back in."

Other opt-out keywords we recognize: END, QUIT, UNSUBSCRIBE, CANCEL. You may also opt out by contacting us at info@membersolutions.com or by calling (888) 277-4408.

Opting out of SMS does not opt you out of email or phone contact. To manage those channels, see our Privacy Policy.

5. How to Get Help (HELP)

Reply HELP to any message we send. You will receive a response that includes our support email, our support phone number, and a link to this SMS Terms page. Our team is available Monday through Friday, 9:00 AM to 6:00 PM ET; replies received outside those hours are answered the next business day.

6. Message Frequency

Message frequency varies with the state of your account and the conversation you have initiated. As a rough guide:

• During an active support or sales conversation, you may receive several messages per week.
• Once a conversation is closed, message volume drops to occasional account or appointment notifications — typically fewer than 4 messages per month.
• We do not send bulk promotional broadcasts.

7. Message and Data Rates

Msg & data rates may apply. Standard message and data rates charged by your mobile carrier apply to messages you send to us and to messages we send to you. We do not charge for the SMS program itself; any charges come from your carrier plan. Contact your carrier for details.

8. Sharing of Mobile Information

Mobile information (including phone numbers) collected for SMS purposes will not be shared with third parties or affiliates for marketing or promotional purposes. We share mobile information only with the service providers required to operate the SMS program itself (currently our messaging platform, Aircall, and the underlying carrier network), and only for the purpose of delivering, receiving, and logging messages in the program described on this page. No mobile opt-in data is sold, rented, or transferred to any third party for their own marketing use.

9. Supported Carriers & Carrier Disclaimer

The SMS program is supported by all major US mobile carriers, including AT&T, T-Mobile, Verizon, US Cellular, and their affiliates and subsidiaries. Carriers are not liable for delayed, undelivered, or otherwise disrupted messages. Message delivery depends on carrier network conditions and is not guaranteed.

10. Age Requirement

The SMS program is intended for adults aged 18 or older. Do not provide your mobile number and consent to SMS if you are under 18.

11. Changes to These SMS Terms

We may update these SMS terms from time to time to reflect changes to the program, our messaging platform, or applicable law. The effective date at the top of this page will always show when the current version took effect. Material changes to the scope of consent or the types of messages sent will be communicated to active opted-in participants before they take effect. Continued participation in the SMS program after such notice constitutes acceptance of the updated terms.

12. Legal Entity

The Member Solutions SMS program is operated by Youbill Inc. dba Member Solutions, the legal entity behind the Member Solutions brand and the youbill.com billing platform. References to "we," "us," and "our" on this page refer to Youbill Inc.

13. Contact Us

Questions about the SMS program or these terms:

See also our Privacy Policy and Terms and Conditions.