Proven to recover up to 19% more revenue for membership businesses
PROPRIETARY PAYMENT TECHNOLOGY + A TEAM OF BILLING ALL-STARS
We take care of your financial health, so you can focus on making positive change every day. With our proprietary payment technology and team of experts working on your behalf, you’ll enjoy:
Higher member retention
Fewer late and overdue payments
Increased revenue and financial growth
More time to dedicate to running your business
We’re an extension of your business
BILLING EXPERTS WORKING ON YOUR BEHALF
Our team of billing experts handles everything when it comes to payments, so you don’t have to. Each team member is trained to listen to your members’ concerns, help your members understand your policies, and resolve payment problems quickly and calmly.
As a result, our clients enjoy 19% more revenue and lower delinquency rates than businesses that rely solely on billing software.
It’s like having your own full-functioning, back office for billing
COMPLETE MEMBERSHIP CONTRACT ADMINISTRATION
We’ll manage your renewals, cancels, freezes, changes of due dates, and chargebacks based on the terms of your membership agreements. Plus, we’ll give your members everything they need to successfully manage their account and payments, including:
Welcome emails and letters to members
Interactive voice response phone payment system
Inbound call center
Maximizes member retention & renewals
DELINQUENCY MANAGEMENT PROGRAM
Keep members longer with a strong billing system that enhances your customer experience. Our billing experts will help you spot and recover missed payments quickly, resolve financial disputes to preserve relationships, prevent member cancellations, and increase member loyalty and renewals. Our delinquency management program includes:
Automated calls that connect to an interactive voice response phone payment system and live agents
Late payment email notices
Late payment text reminders
Get your funding — fast!
Need your money quicker? Choose from monthly, weekly, or daily funding.
REAL-TIME BILLING & REPORTING
Never in the dark
You’ll always know where your money’s at — and how much has been collected to the minute.
100% FUNDING ACCURACY
On time. Like clockwork.
Rest assured you’ll receive payment of collected funds on your funding date on time, every time.
FLEXIBLE SERVICING OPTIONS
Get only what you need
Full-service billing management? Software? Both? Choose what’s right for your business with mix-and-match, customizable servicing options.
SERVICING YOUR WAY
You call the shots
You have complete control over how you’d like our billing experts to manage your member accounts.
FLEXIBLE MEMBER BILLING
Choose what works for your members
Bill your members when and how you’d like. Our flexible system allows you to receive recurring payments, reconcile, and manage payments at any frequency.
BUSINESS MANAGEMENT SOFTWARE
Integrated with full-service member billing
Operate at peak efficiency with Member Manager software and our full-service member billing solution. The software and proprietary payment system work together to increase collections and revenue capture. Enter your membership agreements once into the software and that information flows to our full-service billing solution. Data syncs daily to ensure all account and contract activity is up to date.
AT OUR CORE, WE’RE HERE FOR YOU.
We want you to spend your time being the role model, coach, and instructor that you are meant to be. That’s why everything we do is guided by these core values:
Since our start in 1991, this founding principle drives all we do – from product development to service delivery. Put people first; success will follow.
POSITIVE & PASSIONATE
We’re passionate about delivering effective member management solutions that give you the time-savings and freedom you deserve — so you can teach more, train more, do-whatever-inspires-you more.
Exceptional service is at the heart of everything we do. No cutting corners. No bare-minimum. It’s above-and-beyond, friendly, helpful service — for you and your members.
LIVE PERSON SUPPORT — ALWAYS
With us, you always get live person support by phone, email, or chat. Real people that are happy to help. Real people when you need them.
FLEXIBLE TO FIT YOUR NEEDS
All businesses are unique. Our products can be tailored to you and your business needs. No cookie cutter approach here.
*Monthly Access Fee does not include merchant account payment processing and full-service billing processing costs.
OUR CLIENTS SAY IT BEST
Thousands of business leaders have partnered with Member Solutions to make it easier to grow and manage their member communities.
Owner of East Coast Martial Arts Institute
“I started with Member Solutions with no students… and was able to grow my business exponentially. In all my years of searching, I haven’t found another company that does even half the job of Member Solutions.”
Vallejos Taekwondo Academy
“Great service for the past 25 plus years.”
Zahand’s Martial Arts
“Since I’ve been a client of Member Solutions, my business has quadrupled! You have to be with a good billing company like Member Solutions. They take care of your business for you, so you don’t have to do it yourself.”
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