Full-Service Billing for Membership Businesses
We take care of your membership billing, so you don't have to.
Proven to recover up to 19% more revenue for membership businesses
PROPRIETARY PAYMENT TECHNOLOGY + A TEAM OF BILLING ALL-STARS
We take care of your financial health, so you can focus on making positive change every day. With our proprietary payment technology and team of experts working on your behalf, you’ll enjoy:
- Higher member retention
- Fewer late and overdue payments
- Increased revenue and financial growth
- More time to dedicate to running your business
We’re an extension of your business
BILLING EXPERTS WORKING ON YOUR BEHALF
Our team of billing experts handles everything when it comes to payments, so you don’t have to. Each team member is trained to listen to your members’ concerns, help your members understand your policies, and resolve payment problems quickly and calmly.
As a result, our clients enjoy 19% more revenue and lower delinquency rates than businesses that rely solely on billing software.
It’s like having your own full-functioning, back office for billing
COMPLETE MEMBERSHIP CONTRACT ADMINISTRATION
We’ll manage your renewals, cancels, freezes, changes of due dates, and chargebacks based on the terms of your membership agreements. Plus, we’ll give your members everything they need to successfully manage their account and payments, including:
- Welcome emails and letters to members
- Interactive voice response phone payment system
- Customer portal
- Inbound call center
Maximizes member retention & renewals
DELINQUENCY MANAGEMENT PROGRAM
Keep members longer with a strong billing system that enhances your customer experience. Our billing experts will help you spot and recover missed payments quickly, resolve financial disputes to preserve relationships, prevent member cancellations, and increase member loyalty and renewals. Our delinquency management program includes:
- Outbound calls
- Automated calls that connect to an interactive voice response phone payment system and live agents
- Late payment email notices
- Late payment text reminders
BUSINESS MANAGEMENT SOFTWARE
Operate at peak efficiency with Member Manager software and our full-service member billing solution. The software and proprietary payment system work together to increase collections and revenue capture. Enter your membership agreements once into the software and that information flows to our full-service billing solution. Data syncs daily to ensure all account and contract activity is up to date.
AT OUR CORE, WE'RE HERE FOR YOU
We want you to spend your time being the role model, coach, and instructor that you are meant to be. That’s why everything we do is guided by these core values:
Since our start in 1991, this founding principle drives all we do – from product development to service delivery. Put people first; success will follow.
POSITIVE & PASSIONATE
We’re passionate about delivering effective member management solutions that give you the time-savings and freedom you deserve — so you can teach more, train more, do-whatever-inspires-you more.
Exceptional service is at the heart of everything we do. No cutting corners. No bare-minimum. It’s above-and-beyond, friendly, helpful service — for you and your members.
LIVE PERSON SUPPORT — ALWAYS
With us, you always get live person support by phone, email, or chat. Real people that are happy to help. Real people when you need them.
FLEXIBLE TO FIT YOUR NEEDS
All businesses are unique. Our products can be tailored to you and your business needs. No cookie cutter approach here.
OUR CLIENTS SAY IT BEST
Thousands of business leaders have partnered with Member Solutions to make it easier to grow and manage their member communities
JASON REILLY East Coast Martial Arts Institute
DEBBIE VALLEJOS Vallejos Taekwondo Academy
LARRY ZAHAND Zahand's Martial Arts
Congratulations to DILEN — our Employee of the Quarter! Always willing to go above and beyond, Dilen has made a tremendous positive impact through his commitment to excellence in service. Thank you for living our company’s core values, Dilen! #EmployeeoftheQuarter #Rockstar https://t.co/JYPGJ2hspgRead More
Everybody put your hands together 👏 for the Employee of the Quarter. We’re thrilled to celebrate 🎉 RYAN 🎉 for being an amazing team player and living our company's core values. Thanks for all that you do, Ryan! #EmployeeOfTheQuarter #Rockstar https://t.co/XobI0NuBKrRead More
This quarter, we’re thrilled to celebrate TWO teammates for their remarkable dedication and tremendous impact. CONGRATULATIONS, 🎉SHAUNTEL🎉 and🎉KRISTEN C.🎉! Thank you for all that you do! #EmployeesOfTheQuarter #Rockstars https://t.co/lYO6VVo8kgRead More
EXCITING NEWS! 🎉 We're thrilled to announce Todd Blyth as our new President! Read the full press release here: #MemberSolutions https://t.co/Ywvmq4wvjYRead More
Happy 20-YEAR Anniversary to our superstar teammate, Kristen! We truly appreciate your dedication and thank you for all that you do for our team and clients. #WorkAnniversary #ThankYou https://t.co/I4TfOWN0PNRead More
TRUSTED BY MEMBERSHIP BUSINESSES FOR 30 YEARS
SIMPLE, BUSINESS-GROWING SOLUTIONS
Fit your business to thrive