Product Updates

Send emails and texts to multiple members at once directly from the Contract Report. Filter by contract type (frozen memberships, specific programs, or expiring agreements), then choose to message all matching members or a selected subset. Messages support personalization tokens (#FIRST NAME#, #LAST NAME#, #LOGIN#), respect TCPA opt-in status, and are sent through your existing email and SMS setup. All sends are logged with recipient counts and source attribution.

All clubs now have access to an AI-powered chat tool directly inside the platform. Staff can use natural language prompts to instantly retrieve member details, pull accounts with outstanding balances, check open tasks, and surface other account information — without running a report.

Customers who purchase contracts now automatically receive an invitation to create their Member Portal account. Staff can also manually send portal invites and password reset emails directly from the member profile in Member Manager.

Scheduled report downloads now include the report title within the CSV filename, making it easier to identify files at a glance without opening them.

Birthday field default value corrected (previously displayed as 1/1/1970 when blank). Court booking confirmation emails now properly display the staff member's name. FSB billing contracts no longer incorrectly default to cash payment method.

Set up automated report delivery on a schedule that works for your team. Choose delivery frequency, toggle reports on or off, and control which staff members have access. An admin dashboard shows all active automations at a glance — no more manual CSV exports.

Bookmark your most-used reports with the new star icon on the Reports page. Favorites appear at the top for every user, reducing search time and giving each staff member a personalized reporting experience.

The Outstanding Invoices dashboard report now displays contract dates, giving your billing team clearer context when following up on unpaid balances.

When a club instance has no tasks created yet, the system now surfaces help documentation for leads and tasks, making it faster for new clubs to get up and running.

Prorated contracts now display the correct initial payment dates. Fixed a caching issue that caused incorrect verification messages during Member Portal registration in certain circumstances.

Lead flows can now include a 2-week facility check-in trial package, giving prospective members a low-friction way to try your school before committing to a contract.

Member accounts now support a primary and secondary email address. Booking confirmations and invoices can be sent to both — useful for family accounts or members who want billing sent to a separate address.

Performance improvements to the check-in system for faster load times and improved reliability during peak class hours.

Members can now initiate contract cancellations directly from the Member Portal. Cancellations are subject to contractual policies and are only available for contracts originally purchased through the portal.

Members can now scan their barcode directly in the portal, matching the existing printable barcode tag functionality and giving front-desk staff a faster check-in option.

Shipping and privacy policies are now integrated into the Member Portal, keeping members informed and reducing support requests about policy details.

Improvements to the check-in system focused on decreased load time and increased usability for front-desk staff.