Recover up to 19% more revenue for your membership business
INTEGRATED BILLING SYSTEM — PROVEN TO WORK
Get paid on time. With our integrated billing and payment processing, you get a proven billing system with a team of experts that work on your behalf to professionally collect payments and manage membership agreements.
On average, businesses recover up to 19% more revenue and experience significantly lower past-due accounts with our billing team in place.
In-house professional call center
Complete delinquency management program
Full contract administration
Keep classes full
SCHEDULING & BOOKING. EASY FOR MEMBERS. EASY FOR YOU.
Schedule changes are instantly reflected on your website and in the member app, so members always have the most current info at their fingertips.
Convenient sign-up naturally boosts class bookings, while waitlists help you drive demand for classes, and manage capacity restrictions.
Instant schedule updating
Turn leads into members
LEAD FOLLOW-UP & MANAGEMENT
All the follow-up, done for you! As soon as a lead enters the software, a workflow is activated. Leads automatically receive follow-up text messages, email communications, or a mix of both (your choice!) set at pre-determined times by you.
The follow-up is immediate and effectively moves the lead toward a trial or intro class — while you remain focused on delivering your best instruction.
Online lead capture forms
Sales management tools
CONTACTLESS CHECK-IN WITH MEMBER APP
Simplify your front desk with mobile check-in. On-screen messages let members know about new classes and membership renewals. Attendance is tracked automatically, so you can focus on greeting your members.
Check-in through the member app ahead of class
Check-in by scanning barcoded digital membership card on member’s mobile phone
Instant attendance tracking and reporting
Built-in notifications and alerts
Scheduling on the go
Members can view class schedules in real-time, book/cancel a class, and join a waitlist — right from their phone!
EMAIL MARKETING & COMMUNICATION
Keep members engaged & informed
Perfect for special announcements, lead follow-up, membership renewal, appointment reminders, and more.
Everything in one spot
Members can shop products online, manage their account, stream recorded classes, share social posts, and more.
Insights for smart decision-making
Manage like a pro with detailed reports on finances, enrollment, and attendance.
SMS marketing made easy
Send mass text messages to members and leads. Get better enrollment and renewal results.
Integrated online store
Sell gear, apparel, memberships, and more in the Member Portal Marketplace.
Integrated with member management software
The MemberAssist app comes loaded with engagement-boosting tools to strengthen connection and retention. Features include: in-app notifications for special offers and events, social media integration, photo galleries, integrated class booking, mobile membership card, and more.
AT OUR CORE, WE’RE HERE FOR YOU.
We want you to spend your time being the role model, coach, and instructor that you are meant to be. That’s why everything we do is guided by these core values:
Since our start in 1991, this founding principle drives all we do – from product development to service delivery. Put people first; success will follow.
POSITIVE & PASSIONATE
We’re passionate about delivering effective member management solutions that give you the time-savings and freedom you deserve — so you can teach more, train more, do-whatever-inspires-you more.
Exceptional service is at the heart of everything we do. No cutting corners. No bare-minimum. It’s above-and-beyond, friendly, helpful service. Always.
LIVE PERSON SUPPORT — ALWAYS
With us, you always get live person support by phone, email, or chat. Real people that are happy to help. Real people when you need them.
FLEXIBLE TO FIT YOUR NEEDS
All businesses are unique. Our products can be tailored to you and your business needs. No cookie cutter approach here.
OUR CLIENTS SAY IT BEST
Thousands of business leaders have partnered with Member Solutions to make it easier to grow and manage their member communities.
Owner of Giroux Bros. Martial Arts
“Member Solutions’ software saves me at least 10 hours a week on the administrative side of running my business. This allows me to focus on more important and productive tasks such as improving my systems and filling the classroom with new and excited white belts.”
Owner of Underground Fitness
“Other software companies have approached me. They all come with a higher price tag and don’t provide nearly as much as Member Solutions does. This software has allowed us to go from a small Personal Training studio to a big-box gym without having to pay the big-box gym software price.”
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