MEMBER MANAGEMENT SOFTWARE

Takes care of business, so you can focus on being there for your members

CORE FEATURES

Do more in less time
  • Integrated billing
  • Scheduling & Booking
  • Lead Management
  • Easy Member Check-In
Recover up to 19% more revenue for your membership business

INTEGRATED BILLING SYSTEM — PROVEN TO WORK

Get paid on time. With our integrated billing and payment processing, you get a proven billing system with a team of experts that work on your behalf to professionally collect payments and manage membership agreements.

On average, businesses recover up to 19% more revenue and experience significantly lower past-due accounts with our billing team in place.

  • In-house professional call center
  • Complete delinquency management program
  • Full contract administration
  • Real-time reporting
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Keep classes full

SCHEDULING & BOOKING. EASY FOR MEMBERS. EASY FOR YOU.

Schedule changes are instantly reflected on your website and in the member app, so members always have the most current info at their fingertips.

Convenient sign-up naturally boosts class bookings, while waitlists help you drive demand for classes, and manage capacity restrictions.

  • Instant schedule updating
  • Automated reminders
  • Capacity control
  • Waitlists
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Turn leads into members

LEAD FOLLOW-UP & MANAGEMENT

All the follow-up, done for you! As soon as a lead enters the software, a workflow is activated. Leads automatically receive follow-up text messages, email communications, or a mix of both (your choice!) set at pre-determined times by you.

The follow-up is immediate and effectively moves the lead toward a trial or intro class — while you remain focused on delivering your best instruction.

  • Online lead capture forms
  • Done-for-you templates
  • Automated workflows
  • Sales management tools
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Safe, secure

CONTACTLESS CHECK-IN WITH MEMBER APP

Simplify your front desk with mobile check-in. On-screen messages let members know about new classes and membership renewals. Attendance is tracked automatically, so you can focus on greeting your members.

  • Check-in through the member app ahead of class
  • Check-in by scanning barcoded digital membership card on member’s mobile phone
  • Instant attendance tracking and reporting
  • Built-in notifications and alerts
MEMBER APP

Scheduling on the go

Members can view class schedules in real-time, book/cancel a class, and join a waitlist — right from their phone!

EMAIL MARKETING & COMMUNICATION

Keep members engaged & informed

Perfect for special announcements, lead follow-up, membership renewal, appointment reminders, and more.

MEMBER PORTAL

Everything in one spot

Members can shop products online, manage their account, stream recorded classes, share social posts, and more.

REPORTING

Insights for smart decision-making

Manage like a pro with detailed reports on finances, enrollment, and attendance.

TEXT MESSAGING

SMS marketing made easy

Send mass text messages to members and leads. Get better enrollment and renewal results.

MARKETPLACE

Integrated online store

Sell gear, apparel, memberships, and more in the Member Portal Marketplace.

MEMBERASSIST

MOBILE APP

Integrated with Member Manager Software

A member app means instant connection with your school or gym — and more class bookings. Features like the ability to view your class schedule in real-time, book/cancel a class, and join a waitlist give members complete, round-the-clock class management on their phone. Check-in is quick and contactless, too – members scan the barcode on their phone upon check-in or check-in ahead of time.

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AT OUR CORE, WE'RE HERE FOR YOU

We want you to spend your time being the role model, coach, and instructor that you are meant to be. That’s why everything we do is guided by these core values:

PEOPLE FIRST

Since our start in 1991, this founding principle drives all we do – from product development to service delivery. Put people first; success will follow.

POSITIVE & PASSIONATE

We’re passionate about delivering effective member management solutions that give you the time-savings and freedom you deserve — so you can teach more, train more, do-whatever-inspires-you more.

SERVICE-OBSESSED

Exceptional service is at the heart of everything we do. No cutting corners. No bare-minimum. It’s above-and-beyond, friendly, helpful service — for you and your members.

LIVE PERSON SUPPORT — ALWAYS

With us, you always get live person support by phone, email, or chat. Real people that are happy to help. Real people when you need them.

FLEXIBLE TO FIT YOUR NEEDS

All businesses are unique. Our products can be tailored to you and your business needs. No cookie cutter approach here.

OUR CLIENTS SAY IT BEST

Thousands of business leaders have partnered with Member Solutions to make it easier to grow and manage their member communities

TRUSTED BY MEMBERSHIP BUSINESSES FOR 30 YEARS

Thousands of membership-based businesses rely on Member Solutions to simplify the management of their growing businesses.

SIMPLE, BUSINESS-GROWING SOLUTIONS

Fit your business to thrive

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