You Run the Gym.
We Handle the Billing.
Not just software. A dedicated billing team for fitness businesses. Since 1991.
15-min call. No pitch. We'll tell you if it's not a fit.
We Know Fitness Businesses
CrossFit boxes, yoga studios, Pilates studios, personal training studios, boutique fitness, full-service gyms — we've worked with every type. Class packs, PT add-ons, seasonal freezes, corporate wellness. We get it.
Your friend told you about us for a reason. You're spending too much time tracking payments, chasing expired cards, and having awkward money conversations with members you see at the front desk every day.
We take all of that off your plate. Not with an app that sends automated emails — with a real team that calls banks, disputes chargebacks, and follows up until every dollar is recovered.
You coach. We handle the billing. That's the deal.
Every Type of Studio. Every Billing Quirk.
These aren't edge cases to us. They're Tuesday.
CrossFit Boxes
Monthly memberships, drop-in rates, competition fees, and open gym sessions — all billed and tracked without the spreadsheet chaos.
Yoga & Pilates Studios
Class packs, unlimited memberships, workshop fees, teacher training programs, and retail add-ons handled in one system.
Personal Training Studios
Session packages, prepaid blocks, recurring PT plans, and trainer splits — we track usage and handle invoicing so trainers can train.
Boutique Fitness
Barre, cycling, HIIT, boxing — whatever your format, class credits, intro offers, and memberships billed automatically.
Full-Service Gyms & Health Clubs
Tiered memberships, family plans, locker rentals, towel service, and personal training add-ons all on one bill.
Multi-Location Facilities
Centralized billing across locations with per-site reporting, multi-club access passes, and consolidated financials.
Billing Scenarios We Handle Every Day
Class packs, drop-ins, and monthly memberships — different billing for everything
We handle every model — recurring dues, punch cards, session packs, unlimited plans, intro offers — all in one system. No spreadsheets required.
Personal training add-ons billed separately
Recurring PT sessions, prepaid packages, and trainer splits tracked and invoiced automatically. Your trainers coach; we handle the billing.
Seasonal membership freezes
Snowbirds, college students home for summer, members traveling for work — we pause billing and reactivate automatically. No lost members, no manual tracking.
Corporate wellness programs
Company-paid memberships, different billing contacts, group enrollment, and subsidized rates — we configure it and bill accordingly.
Family and couples memberships
Two or three members, one credit card, different add-ons. We handle the math — family rates, individual tracking, and combined billing.
Cancellation requests during contract periods
We enforce agreement terms professionally, offer alternatives like freezes or downgrades, and handle the conversation for you — so your front desk stays friendly.
When a Member's Card Declines, Here's What Happens
While you're coaching a class, your billing team is handling it.
Same Day
Payment flagged and first outreach sent
Friendly reminder via email and text — no pressure, just a heads up to the member.
Day 3
Personal phone call from our team
A real person calls your member, professionally and respectfully. Not a robocall. Not an automated email.
Day 7
Alternate payment methods attempted
We try backup cards, ACH, and work with the member to keep them active and paying.
Ongoing
Bank disputes, paperwork, and follow-through
If needed, we dispute chargebacks directly with the bank — phone calls, faxed forms, whatever it takes to recover your revenue.
With billing software alone? You get step 1. Maybe. The rest is on you — and that member is standing at the front desk tomorrow morning.
15 minutes. No pitch. We'll tell you if it's not a fit.
What We Handle for Your Gym
Membership Billing
- Monthly, annual, and prepaid plans
- Class packs, punch cards, and drop-in rates
- Credit card and ACH payments
- Personal training and add-on billing
Revenue Recovery
- Failed payment follow-up
- Expired card outreach
- Chargeback disputes with banks
- Professional, respectful follow-up
Agreements & Contracts
- Digital membership agreements
- E-signatures (members sign from their phone)
- Automated renewal tracking
- Freeze and cancellation handling
Reporting & Insights
- Real-time revenue dashboard
- Monthly financial statements
- Churn and retention metrics
- Recovery performance tracking
How It Works
Three steps. No six-month onboarding. No training your staff on new software.
We Audit Your Billing
Free assessment. We look at your gym, your members, and your billing. In 15 minutes, you'll know exactly how much revenue you're leaving on the table.
We Migrate Your Members
We move your member data, agreements, and payment info. Your members won't notice a thing. Most gyms are live in 1-2 weeks.
You Coach. We Handle Billing.
From that day forward, failed payments, expired cards, and awkward money conversations are our problem. You focus on your members.
What Gym & Studio Owners Say
Simply put, high quality service all the way around.
Member Solutions have made it easy to run a business, especially one that's brand new. We appreciate everyone that has helped our business grow!
I would absolutely recommend Member Solutions to all martial arts and fitness studios out there. You'll get peace of mind knowing that the financial end of your business is being taken care of.
Since I've been a client of Member Solutions, my business has quadrupled! They take care of your business for you, so you don't have to do it yourself.
Their billing services have made running our school so much easier. The staff is always responsive and professional.
We have always had amazing customer service and a quick response from all of the staff at Member Solutions. We are very satisfied and would highly recommend them.
Resources for Gym & Studio Owners
Guides and tips from 35 years of working with fitness businesses like yours.
Payment Recovery for Gyms & Studios
How to recover failed payments without losing members — the strategies that actually work.
How to Handle Membership Cancellations
Practical strategies for handling cancellation requests without losing members or revenue.
Retention Rate Benchmarks
Where does your gym stand? Industry benchmarks for member retention and what to aim for.
Fitness Challenge Ideas That Keep Members Coming Back
Engagement-boosting challenges that reduce churn and keep your members excited about showing up.
Digital Fitness Trends to Watch
What's changing in the fitness industry — and how studio owners are adapting their businesses.
How to Start a Rock Climbing Gym
Costs, setup, and growth strategies for launching and running a successful climbing gym business.
Questions Gym & Studio Owners Ask
Can you handle class packs, drop-in rates, and monthly memberships all at once?
Yes. We bill every model — recurring memberships, 10-class packs, punch cards, unlimited plans, intro offers, drop-in rates — all in one system. Members see a single statement. You see a single dashboard. No spreadsheets, no manual tracking.
How do you handle personal training add-ons?
PT sessions get billed separately or bundled with membership — whatever works for your gym. Recurring packages, prepaid blocks, and one-off sessions all tracked and invoiced automatically. Your trainers focus on training, not invoicing.
What about members who want to freeze during winter or travel?
We pause their billing and reactivate automatically when the freeze period ends. No cancellation, no re-enrollment, no awkward conversations at the front desk. They come back, billing resumes, everyone moves on.
Can you bill corporate wellness programs?
Yes. Company-paid memberships with different billing contacts, subsidized rates, group enrollment — we configure the billing arrangement and handle it from there. Your corporate clients get invoices on time, every time.
What does it cost?
Plans start at $99/month. That includes your billing team, payment processing, revenue recovery, and the full software platform. Most gyms recover the cost in the first month from payments they would have otherwise lost. See full pricing.
How long does it take to switch over?
Most gyms are live in 1-2 weeks. We migrate your member data, agreements, and payment info. Your members won't notice a thing — no disruption to classes, no confusion at the front desk.
See What Your Billing Is Costing You
15-minute call. No pitch. We'll show you exactly how much revenue your gym is leaving on the table — and what it would look like if someone else handled billing for you.
Free setup included. No long-term contract. Cancel anytime.