MEMBER MANAGEMENT SOFTWARE
Takes care of business, so you can focus on being there for your members
CORE FEATURES
Do more in less time
Recover up to 19% more revenue for your membership business
INTEGRATED BILLING SYSTEM — PROVEN TO WORK
Get paid on time. With our integrated billing and payment processing, you get a proven billing system with a team of experts that work on your behalf to professionally collect payments and manage membership agreements.
On average, businesses recover up to 19% more revenue and experience significantly lower past-due accounts with our billing team in place.
- In-house professional call center
- Complete delinquency management program
- Full contract administration
- Real-time reporting
Keep classes full
SCHEDULING & BOOKING. EASY FOR MEMBERS. EASY FOR YOU.
Schedule changes are instantly reflected on your website and in the member app, so members always have the most current info at their fingertips.
Convenient sign-up naturally boosts class bookings, while waitlists help you drive demand for classes, and manage capacity restrictions.
- Instant schedule updating
- Automated reminders
- Capacity control
- Waitlists
Turn leads into members
LEAD FOLLOW-UP & MANAGEMENT
All the follow-up, done for you! As soon as a lead enters the software, a workflow is activated. Leads automatically receive follow-up text messages, email communications, or a mix of both (your choice!) set at pre-determined times by you.
The follow-up is immediate and effectively moves the lead toward a trial or intro class — while you remain focused on delivering your best instruction.
- Online lead capture forms
- Done-for-you templates
- Automated workflows
- Sales management tools
Safe, secure
CONTACTLESS CHECK-IN WITH MEMBER APP
Simplify your front desk with mobile check-in. On-screen messages let members know about new classes and membership renewals. Attendance is tracked automatically, so you can focus on greeting your members.
- Check-in through the member app ahead of class
- Check-in by scanning barcoded digital membership card on member’s mobile phone
- Instant attendance tracking and reporting
- Built-in notifications and alerts
MEMBER APP
Members can view class schedules in real-time, book/cancel a class, and join a waitlist — right from their phone!
MEMBER PORTAL
Members can shop products online, manage their account, stream recorded classes, share social posts, and more.
REPORTING
Manage like a pro with detailed reports on finances, enrollment, and attendance.
EMAIL MARKETING & COMMUNICATION
Perfect for special announcements, lead follow-up, membership renewal, appointment reminders, and more.
TEXT MESSAGING
Send mass text messages to members and leads. Get better enrollment and renewal results.
MARKETPLACE
Sell gear, apparel, memberships, and more in the Member Portal Marketplace.
MOBILE APP
Integrated with Member Manager Software
A member app means instant connection with your school or gym — and more class bookings. Features like the ability to view your class schedule in real-time, book/cancel a class, and join a waitlist give members complete, round-the-clock class management on their phone. Check-in is quick and contactless, too – members scan the barcode on their phone upon check-in or check-in ahead of time.
At Our Core, We’re
Here For You
We want you to spend your time being the role model, coach, and instructor that you are meant to be. That’s why everything we do is guided by these core values:
People First
Since our start in 1991, this founding principle drives all we do – from product development to service delivery. Put people first; success will follow.
Flexible To Fit In Your Needs
All businesses are unique. Our products can be tailored to you and your business needs. No cookie cutter approach here.
Live Person Support — Always
With us, you always get live person support by phone, email, or chat. Real people that are happy to help. Real people when you need them.
Service-Obsessed
Exceptional service is at the heart of everything we do. No cutting corners. No bare-minimum. It’s above-and-beyond, friendly, helpful service — for you and your members.
Positive & Passionate
We’re passionate about delivering effective member management solutions that give you the time-savings and freedom you deserve — so you can teach more, train more, do-whatever-inspires-you more.
Our Customers
Say It Best
trusted by membership businesses for 30 years
Thousands of membership-based businesses rely on Member Solutions to simplify the management of their growing businesses.
