Remember March 2020?
Your state went on lockdown.
Your business temporarily closed.
But, you, being the rock star you are, quickly rose to the occasion.
You pivoted your business from in-person classes to online. You learned new video conferencing technology. You didn’t skip a beat.
You kept delivering value to your members — amid a pandemic.
We don’t need to tell you about the importance of delivering value to your members. You got that down.
Here, we want to share a quick, yet effective, way to keep the member value train going. One that leverages the virtual class offering you’ve worked so hard to build these past few months.
A Quick Win Using Something You Already Have
A massive silver lining coming out of the move to virtual classes is the ability to build your content library quickly. You’re already teaching classes and you have those classes recorded.
Now it’s time to share the classes to provide ongoing value to your members — and get the most use out of your videos.
One of the best ways to do that is through a member portal.
Sure, you’ve likely shared your videos on YouTube and Facebook, but by building up your member portal, you’ll create a Center of Value for your members that drives member engagement and retention, and helps set you apart.
Adding Video to Your Member Portal
“If you build it, they will come (back).”
Most member management software provides a member portal where members can view and pay their bill, manage their member account, reserve their spot in class, complete online waivers.
To go beyond that, and build up your member portal with your amazing video content, start by adding a custom tab to your member portal.
In Member Manager software, it’s easy.
Log in to Member Manager, then go to:
Setup > Personalize > Custom Tabs > Add Custom Tab
From there, fill in the fields:
Name: We suggest ‘Online Training’ or ‘Virtual Training’
Type: Select ‘HTML Supported’
HTML Supported Content: Type in your description (example: All Belts Kids, Teens, & Adults Virtual Training)
After your description, drop in the embed code from YouTube, Facebook, Vimeo, or whatever video-sharing platform you use.
After the Upload
Now that you’ve added your virtual class recordings to your member portal, tell your members about it!
* Blog about it.
* Add a banner to your website.
* Share it on social media.
* Add it to your newsletter.
* Send an email to members.
Let members know that you’re continuing to add value to their membership. Spotlight specific, popular classes. Encourage members to check back as you add more and more videos to the portal.
In today’s environment, a quality member experience is more important than ever to strengthen member retention and help members feel they’re part of their fitness family once again.
Use this simple, yet effective, tip to deliver value on a recurring basis, and make your member experience stand out.
We’re here for you
Need 1:1 guidance? Book a 30-minute session with your Client Success Manager.
For more tools, templates, strategy guides, and resources to drive member engagement and business growth amid COVID-19, visit our Business Resource Page. Be sure to bookmark the page, too; we’ll continue adding resources as they become available.
In this together
Now’s the time to leverage the member management tools we can put at your fingertips!
To help you out, we’re offering Member Manager software for a full 30 days for just $1. Grab a 1:1 session with your Client Success Manager here to review software and member app options.