October 11, 2016
Marketing is one of the important keys to a successful Martial Arts school. Unfortunately, many school owners get overwhelmed and lost in all the options that are out there. When I planned to open my second location in March 2014, I knew a solid marketing plan would be key to a successful launch. Utilizing the… Read More »
“I would love to do this but I have to first clear it with my wife,” or “I can’t really commit to this right now,” or “My son has never really stuck to anything for any period of time and I don’t want to waste my money,” or “I just don’t have any time… Read More »
It’s difficult to suggest generic guidelines for retention. For one thing, your member retention rate (or retention percentage) will surely vary between your programs. Martial Arts will tend to be stronger than general Fitness, and special programs such as Kickboxing or Boxing, can go either way. I’ll give you a general answer, having worked with… Read More »
How well do you know your sales team? Does it handle telephone inquiries properly? How is it doing with their tours? Are trials converting to new members? If you answered any of these questions without referencing a number or percentage, you’re missing out on one of the easiest ways to increase gym membership selling skills.… Read More »
With all the other technology and marketing you invest in for your fitness business, you’re probably wondering, why does my gym need a mobile app? Let’s start with the facts: 72% of people in the US have smartphones In 2015, Americans spent an average of 3 hours and 40 minutes per day on their mobile… Read More »
September 1, 2016
20% of calls to the Member Solutions’ call center are about customer cancellation inquiries. It can be the most challenging type of call. A member has stopped attending class, has stopped making payments, and wants out of the membership agreement. Although you as the business owner are legally correct to enforce the terms of the… Read More »
