Use Direct Mail To Win Back Lost Prospects
Direct mail leaves behind a sour aftertaste in the age of digital marketing. Email takes the spotlight, and to its credit, works when done well. When email isn’t done well, your martial arts school can lose money on lost prospects. We define “lost prospects” in this article as interested people who failed to follow up with you or chose another school instead of yours. Direct mail is your winback solution.
Direct mail may not be as intuitive as email, but it’s a low-cost marketing trick that has a high ROI and consumer brand recall. Member Solutions, in partnership with martial arts industry expert Erik Charles Russell, has created the Pink Eraser-Invisible Close Method to help you recover the revenue that many schools never see.
What is the Pink Eraser-Invisible Close Method?
For its wordy name, the Pink Eraser Method is simple. The Pink Eraser Method combines sending a winback letter to the prospect with a pink eraser enclosed on the premise of helping them “erase the mistake” of not joining your martial arts school. It borrows the eraser concept from Dan S. Kennedy, a renowned marketing expert with 33 years’ experience who has written several books on topics like direct mail.
Because of the nature of the technique, you aren’t competing with the digital swamp that is most likely your lost prospect’s inbox. The weight and shape of the eraser gives the prospect a reason to investigate the envelope and to read the winback letter. You create an opportunity for a new business relationship through a low-risk situation.
How to use the Pink Eraser-Invisible Close Method
Materials You Need
- Pink eraser
- Member Solutions’ Prospect Winback Letter
- A padded envelope
The only rule you must follow.
Use the Pink Eraser Method as a last attempt at making a sale. Do not include it in your everyday sales process. Keep the effectiveness of this technique by using it with people who have disappeared after a trial or short-term promotion for your martial arts classes. Need help with refining your sales process? Our member management software can help.
Step 1) The Pink Eraser Winback Mailer
Insert a pink eraser of your choice and the Winback Letter into a padded envelope. Send your direct mail package to your lost prospect. The weight of the eraser gets your prospects to open the envelope out of pure curiosity. Once opened, the introduction of the Winback Letter starts as,
“Anyone can plainly see…
I have enclosed a BIG eraser for BIG mistakes
because I think you’ve made one.”
The rest of the letter talks to the reader in a way that’s relatable (a low-barrier entry to a relationship). For example:
“I get it. You didn’t become a member because, for one reason or another, you felt like signing up on the spot would be a mistake. Maybe your fear is due to your past experience signing up for a membership that you never used. If you not becoming a member is in any way related to this, I want to help with that.”
It also is peppered with incentives like a free one month (30-day) membership and three bonuses of your choosing. It may sound formulaic, but the combination of emotional appeals with cool, free stuff works.
Step 2) The Invisible Close Method
The Invisible Close Method (ICM), as coined by Erik Charles Russell, allows you to close a sale without asking a prospect to make an immediate decision. Having time to build a relationship with the person and to demonstrate the value of your services often sells itself. Money then becomes an investment instead of an expense.
Ask to store credit card information in your member management software when your prospect returns to your martial arts school to redeem his or her free 30 days and free gifts. Tell your prospect that before the 30-day mark, she/he can decide to leave at any point with no charge.
The ICM sale happens near the conclusion of the 30 days. Talk with enthusiasm to your prospect about the progress he/she has made. Say that you want to see him/her continue that progress. If you have shown the value of your martial arts school, you’ll have an eager new student.
Make Direct Mail Work for You
The impact of direct mail can expand to other areas of marketing, like increasing awareness about your school, promoting summer specials, or engaging your current students. However, direct mail, like all forms of marketing, should be evaluated based on your needs and its effectiveness. One medium, like email, may be more effective for one martial arts school but direct mail and community networking may be more effective for another.
Although it may feel archaic, we recommend using direct mail, regardless of what’s trendy. If you’re looking for more martial arts marketing tips, Member Solutions can help!