A look back at our biggest platform improvements this year and a preview of what we’re building next.
Mary-Margaret Bennett
Contributor·
As we close out the year, we want to take a moment to reflect on the progress we’ve made and say thank you to our members. This past year was focused on strengthening our platform—making it faster, more secure, and better equipped to support your day-to-day work.
Below is a look at some of the key improvements we delivered and why they matter to you.
Member Solutions' billing team recovers failed payments, contacts banks, and handles collections — so you can focus on running your school.
Some students never chose to leave. A card expired or a payment failed and nobody called. How to win back members lost to failed payments and stop it repeating.
What to ask when a student cancels, how to write down the reason, and how to say goodbye so a friendly win-back message later feels welcome instead of pushy.
Comeback discounts teach former students and current members to wait for a sale. See what pricing research says and five win-back offers that work better.