Terms and Conditions

Welcome to Member Solutions. By using our website and services, you agree to the following terms and conditions.

Legal Entity

Member Solutions is a brand and service of Youbill Inc., the legal entity that operates the Member Solutions billing services, membership management software, and the youbill.com billing platform. References to "we," "us," and "our" in these terms refer to Youbill Inc. dba Member Solutions.

Services

All services provided by Member Solutions are subject to availability and the terms outlined in your specific agreement. We reserve the right to modify our services at any time.

Payment Terms

Payments are due as specified in your invoice or agreement. Late payments may be subject to additional charges. All prices are in the currency specified at time of purchase.

Use of Services

Our services must be used in accordance with applicable laws and regulations. You agree not to:

• Use our services for any unlawful purpose
• Misrepresent your identity or affiliation
• Interfere with or disrupt our services
• Attempt to gain unauthorized access to our systems

Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Member Solutions or its licensors and is protected by copyright and trademark laws.

Limitation of Liability

Member Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services. Our liability is limited to the amount paid for the specific service in question.

Warranties

We provide our services "as is" without any warranty, express or implied. We do not guarantee that our services will be uninterrupted, error-free, or meet your specific requirements.

Termination

We reserve the right to terminate or suspend services if these terms are violated, including but not limited to:

• Failure to make payments
• Violation of any term in this agreement
• Conduct that we determine is harmful to our business or other customers

Changes to Terms

We may update these terms and conditions at any time. Continued use of our services after changes are posted constitutes acceptance of the modified terms.

SMS/Text Messaging Program

Member Solutions operates a transactional SMS/text-message program for prospective and existing customers who provide their mobile number and consent to receive text messages from us. The program is used for billing assessment scheduling, support conversation follow-up, appointment reminders, and account or billing notifications. It is not used for promotional or marketing broadcasts.

Consent. You consent to receive SMS from Member Solutions by ticking a clearly-labeled, unchecked-by-default consent checkbox on a web form that requests your mobile number, by providing verbal consent during a call with our team, or by providing written consent in a signed agreement. Consent to SMS is not a condition of purchase.

Message frequency. Message frequency varies with the state of your account and the conversation you have initiated. During an active support or sales conversation, you may receive several messages per week. Once a conversation is closed, message volume drops to occasional account or appointment notifications — typically fewer than 4 messages per month. We do not send bulk promotional broadcasts.

Opt-out. You can stop receiving SMS at any time by replying STOP to any message. Other opt-out keywords: END, QUIT, UNSUBSCRIBE, CANCEL. Reply HELP for support contact information. Msg & data rates may apply.

Customer care. For questions about the SMS program, or to opt out through a channel other than replying STOP, contact Member Solutions customer care by email at info@membersolutions.com or by phone at (888) 277-4408 (Monday through Friday, 9:00 AM to 6:00 PM ET).

Sharing of mobile information. Mobile information (including phone numbers) collected for SMS purposes will not be shared with third parties or affiliates for marketing or promotional purposes. Sharing is limited to the service providers required to operate the SMS program (our messaging platform and the underlying carrier network).

Supported carriers and carrier disclaimer. The SMS program is supported by all major US mobile carriers, including AT&T, T-Mobile, Verizon, US Cellular, and their affiliates and subsidiaries. Carriers are not liable for delayed or undelivered messages. Message delivery depends on carrier network conditions and is not guaranteed.

Age requirement. The SMS program is intended for adults aged 18 or older. Do not provide your mobile number and consent to SMS if you are under 18.

Full program details — including sample messages, the complete opt-in and opt-out procedures, and supported carrier list — are also documented on our SMS Terms & Program Details page. Our handling of the mobile numbers and message content collected through the program is documented in Section 12A of our Privacy Policy. In the event of any inconsistency between this Terms and Conditions section and the SMS Terms & Program Details page, the SMS Terms & Program Details page controls.

Contact Us

If you have questions about these terms, please contact us: